RingCentral - Senior DevOps Engineer - Site Reliability

Description :

Its not everyday that you consider starting a new career. We're RingCentral, and were happy that someone as talented as you is considering this role. First, a little about us, were the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

Responsibilities :

- Provide ongoing support for production environments, troubleshooting, manage and resolve incidents, perform RCA, facilitate blameless post-mortems

- Actively contribute to production stability improvements (processes improvements)

- Do care about monitoring, alerting and logging, capacity management

- Implement CI/CD related pipelines and automations

- Understand the architecture of our services and products

- Design automated software and product upgrades, change management, and release management

solutions

- Interact with our internal customers - mostly, Developers/QA and OPS/SRE

- Work with teams responsible for Infrastructure, Networking, Applications Engineering, Information Security

- Continuously improve and share knowledge of system, update documentation

- On-Call reliable Rotations and Schedules

Requirements :

- Solid knowledge and strong experience in production support activities

- Understanding of SRE principles and DevOPS practices

- Troubleshooting process understanding and experience

- Experience as a Linux System Administrator: at least 6+ years.

Key Skills for Kubernetes (K8s) DevOps :

- Understanding of networking, security, storage is critical

- AWS cloud experience (IAM, VPC, ELB, R53, AZs, EC2/EKS, RDS, S3, CloudFront, CloudWatch)

- Understanding of Real-time Data Streaming (Kafka)

- Understanding the Basic Concepts of Elasticsearch (Node, Cluster, Index, Document, Shard, Replicas)

- RDBMS administration experience (PostgreSQL/AuroraDB preferably) or MySQL

- Experience working with GIT, Prometheus, Grafana, Terraform, Helm

- Knowledge of CI/CD tools and ability to implement deployment activities automation

- Familiar with application and service monitoring tools and techniques

- Effective communication skills (Active listening, Friendliness, Confidence, Sharing feedback, Respect)

- English - Intermediate (B1)

Personal :

- Team player

- Fast learner

- Documentation culture

Will be a strong plus :

- Expertise automating system administration tasks with configuration management tools

- Real automation experience (Python, Bash, Golang)

- MS Azure/GCP cloud experience

- Flux + Kustomize/Flagger/Strimzi + Istio

- Experience with MongoDB

- Experience in ELK stack usage

- Web-service administration experience : Nginx

What we offer :

- Mediclaim benefits

- Paid holidays

- Casual/Sick leave

- Privilege leave

- Bereavement leave

- Maternity & Paternity leave

- Wellness programs & coaching

- Employee referral bonus

- Professional development allowances

- Night shift allowances