Rimini Street - ServiceNow Developer - CSDM Module

We are actively seeking a Developer, ServiceNow .

This role is based in India.

About Rimini Street, India, GCC.

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations in Hyderabad, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development.

In no time, Rimini Street, India GCC started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software.

Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, if you are best of the best, you belong to Rimini.

We are on a mission to contribute significantly to our Rimini ONE program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.

Position Summary :

The role may require periodic travel as necessary across the world.

We are building something special at Rimini Street.

A company where people care about each other and trust each other to do the right thing.

A company where highly intelligent and talented people come together to do challenging and meaningful work that makes a real difference to our clients, ending each day with a sense of achievement and balance in their lives.

As part of our Rimini Consult group, the Developer, ServiceNow (CAD), is responsible for building and enhancing core functions, workflows, and automations on the ServiceNow platform.

This role emphasizes maximizing out-of-the-box (OOTB) capabilities and applying disciplined processes to develop customized solutions where necessary.

Working closely with UI designers, developers, and architects, the developer ensures that back-end functionality supports seamless user experiences while aligning with business goals and best practices.

Essential Duties & Responsibilities :

- Build and configure workflows, automations, and business rules using tools like Flow Designer and IntegrationHub.

- Maximize the use of OOTB modules to meet requirements and only extend capabilities when absolutely necessary.

- Develop reusable components and configurations to ensure scalable and consistent solutions.

- Design and implement integrations between ServiceNow and external systems such as SAP, Oracle, and other ERP platforms.

- Use APIs and IntegrationHub to create seamless data exchanges across systems.

- Ensure data accuracy, security, and consistency during migrations and integrations.

- Collaborate with UI/UX teams to align back-end workflows with front-end designs, ensuring a seamless user experience.

- Work with architects and business analysts to understand requirements and deliver technical solutions that meet business objectives.

- Guide development teams on adhering to best practices and maximizing platform capabilities.

- Develop and execute test cases for workflows, automations, and integrations to ensure high-quality performance.

- Troubleshoot and resolve system issues to maintain reliability and uptime.

- Conduct code reviews to maintain adherence to standards and best practices.

- Continuously review and optimize existing configurations, workflows, and scripts for better performance and maintainability.

- Implement disciplined processes for custom development to minimize complexity and enhance scalability.

- Stay current on ServiceNow updates, new features, and industry best practices to enhance solutions and recommend improvements.

- Document all development efforts, including designs, workflows, and troubleshooting steps, for future reference and knowledge sharing.

Education :

- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.

- Verifiable ServiceNow CAD Certification is required.

Location :

- Hyderabad, India.

Desired Experience :

- 6+ years of experience in developing and implementing ServiceNow solutions in enterprise environments.

- Proven expertise in workflow automation, integration design, and API development.

- Hands-on experience configuring and optimizing ServiceNow OOTB capabilities.

- Familiarity with ERP platforms like SAP and Oracle is a plus.

- Knowledge of ITIL processes and best practices.

- Experience with ServiceNow upgrade planning and execution.

Desired Skills :

- Proficient in ServiceNow modules such as ITSM, ITOM, and App Engine.

- Advanced scripting skills in ServiceNow, including business rules, script includes, and JavaScript.

- Strong knowledge of Flow Designer, IntegrationHub, and Common Service Data Model (CSDM).

- Experience with API development, REST, and SOAP integrations.

- Expertise in configuring OOTB functionalities and applying disciplined methodologies for custom development.

- Strong understanding of enterprise-grade development practices, including version control, testing, and documentation.

- Excellent teamwork skills to collaborate with designers, architects, and stakeholders.

- Ability to clearly communicate technical concepts to non-technical stakeholders.

- Strong analytical skills to diagnose and resolve issues quickly and effectively.

- Commitment to delivering high-quality, maintainable solutions.