Rimini Street, Inc. a Russell 2000 Company, is a global provider of end-to-end enterprise software support, management and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a Support Engineer, Oracle Apps DBA. This role is based in India, Hyderabad.

Position Summary :

The role of the Senior Oracle E-business Suite (EBS) Engineer is to provide exceptional remote-based support for mission-critical Oracle EBS applications as part of our global customer support team.

The position has the responsibility for researching, troubleshooting and supporting of multiple Oracle EBS modules for our global clients who use both r11i & r12.

The role of the Senior Oracle EBS Engineer requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

Essential Duties & Responsibilities :

- Solve complex customer issues using methodical troubleshooting based on expert knowledge of Oracle EBS applications functionality and technology.

- Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience.

- Provide remote-based technical support & training on Oracle Application Data Bases and tools.

- Support client customizations, sharing technology and best practices advice.

- Develop application break fixes for critical product defects.

- Create scripts to identify, analyze and correct data issues.

- Perform regular security updates.

- Identify and troubleshoot performance issues.

- Manage one or more key assigned accounts as a technical advisor.

- Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours.

- Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.

- Collaborate with team members in a virtual team environment to extend field experience to different client situations.

- Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

Location & Workdays : Hyderabad.

Education : Bachelor Degree in Computer Science or related field or equivalent experience.

Experience :

- 6- 9 years relevant Oracle Apps DBA experience.

- Experience in Oracle Core DBA.

- Good Knowledge of data backup, recovery, security, integrity.

- Hands-on operational expertise as an Oracle DBA, with technology including RAC, SSO, Dataguard, High Availability and Backup/Recovery.

- Familiar with database design, documentation and coding.

- Expertise with Oracle EBS 11i & R12, including full life-cycle implementation experience, configuration and administration of the application.

- Expertise in performance tuning across the entire stack.

- Knowledge of Oracle maintenance/patching mechanics and EBS architecture.

- Demonstratable history solving complex problems across multiple modules.

Skills :

- Superb trouble-shooting skills and tenacity in problem solving.

- Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.

- Strong knowledge of key application functionality, tables and relationships.

- Deep knowledge of Oracle EBS customization/extension methodologies.

- Excellent development skills using Oracle EBS toolset.

- Excellent interpersonal, presentation and communication skills verbal & written.

- Attention to detail and the ability to learn quickly.

- Extreme focus on Client satisfaction.

- Ability to work calmly and professionally in high pressure situations.

- The ability to work remotely from a home based office in a virtual environment.

Desired Qualifications :

- Experience with administration, installation and/or debug of other Oracle Technology components would be an advantage such as Fusion Middleware, WebLogic components, Essbase, Golden Gate, Coherence.

- A consulting background, while not mandatory, would be useful.

- Functional or technical knowledge of other EBS modules; Financials, CRM, HR, Manufacturing/Supply Chain would be ideal.

- Experience with localizations and global implementations would be an advantage.

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street.

We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members.

Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful.

We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

Company : We dream big and innovate boldly.

Colleagues : We work with extraordinary people who create a culture of mutual respect and collaboration.

Clients :

- We relentlessly pursue solutions that help clients achieve their goals.

- Our unmatched client care is rooted in our passion for exceptional service.

Community :

- We believe in leaving the world a better place than we found it.

- With the Rimini Street Foundation, weve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth :

- Nasdaq-listed under ticker symbol RMNI since October 2017.

- Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies.

- Over 2,000 team members in 23 countries.

- US and international recognition for industry leadership and philanthropic efforts.