Retail POS Specialist

Description :

- Collaborate with business teams, vendors, and IT departments to gather requirements and deploy POS solutions.

- Integrate POS systems with ERP, CRM, payment gateways, and inventory management platforms.

- Perform system testing, upgrades, and rollout activities for new POS features or releases.

- Troubleshoot POS software, hardware, and network issues in real-time to minimize downtime.

- Manage POS-related incidents and service requests through ticketing systems.

- Conduct user training sessions and prepare SOPs or technical documentation for store staff.

- Monitor system performance and ensure data accuracy and synchronization between central

servers and store terminals.

- Ensure compliance with payment security (PCI-DSS) and data protection standards.

- Coordinate with hardware vendors for installation, repair, and warranty management.

- Support inventory audits, end-of-day reconciliations, and retail reporting functions.

Requirements :

- 2 - 7 years of experience in POS system management, retail IT support, or implementation.

- Hands-on experience with POS platforms such as Oracle Retail, LS Retail, Shopify POS, NCR, Verifone, or similar.

- Familiarity with payment integrations, printers, scanners, and POS hardware troubleshooting.

- Strong understanding of retail operations, billing workflows, and inventory systems.

- Experience with SQL databases, XML/JSON data exchange, and basic scripting.

- Knowledge of Windows/Linux environments and networking fundamentals.

- Excellent analytical, communication, and problem-solving skills.

- Willingness to travel to retail locations for on-site deployments and support.

Preferred Skills :

- Experience with cloud-based POS systems or mobile POS (mPOS) implementations.

- Knowledge of integration with ERP systems (SAP, Microsoft Dynamics, Oracle, etc.

- Exposure to API-based integration and third-party payment gateways.

- ITIL or equivalent certification is an added advantage.

- Experience in retail, QSR, or hospitality domains preferred