- Collaborative & Independent Working Style : Proven ability to work independently in fast-paced, dynamic environments while effectively collaborating with business stakeholders, technical teams, and external consulting partners in a global matrix structure.

- Project & Team Leadership : Strong project and team management skills with experience leading small to medium initiatives, managing competing priorities, and consistently meeting tight deadlines under pressure.

- Analytical & Solution-Oriented Approach : Excellent problem-solving and analytical abilities to diagnose complex issues, implement effective solutions, and drive continuous system improvements with minimal supervision.

- Effective Communication & Training : Exceptional communication skills with the ability to translate complex technical concepts into business-friendly language, backed by strong documentation expertise and experience in delivering end-user training across global teams.

Education :

- Bachelors degree in a relevant field (e.g., Information Systems, Business Administration, or related discipline).

Responsibilities :

- Support SAP Finance and SD Functions : Provide end-to-end support for SAP Finance and S/4HANA SD modules, including troubleshooting, configuration, maintenance, and enhancements to meet business needs.

- Business Process Analysis & Solutioning : Conduct detailed analysis of complex business requirements, translate them into system solutions, and identify opportunities for process improvements and system enhancements.

- Configuration & Customization : Perform hands-on configuration and customization of SAP S/4HANA SD module; design, structure, and implement solutions aligned with internal

standards and business objectives.

- Workshops & Requirement Gathering : Facilitate workshops and collaborate with business stakeholders to gather and validate business requirements, ensuring accurate documentation and mapping to system functionalities.

- Functional Documentation & Testing : Create and maintain functional design documents, test cases, and test results; support full-cycle testing activities and address any identified issues or gaps.

- Reporting & Query Development : Support reporting and data needs by defining specifications, coordinating report/query development, conducting testing, and ensuring data

integrity.

- Training & User Support : Train, coach, and mentor SAP Super Users, Business Process Owners, and Leads; provide guidance to junior staff on user issues and project-related activities.

- Incident & Request Resolution : Resolve service request tickets in line with SLAs and act as a liaison between the business and technical teams for issue analysis and resolution.

- Deployment & Post-Production Support : Support the deployment of production applications, manage post-go-live activities, and contribute to successful cutovers and system transitions.

- Project & Upgrade Participation : Actively participate in system upgrades, enhancements, and

project implementations as required, including scoping, estimation, and application support.