Rentokil - Global Database Support Manager - SQL Server

Main Purpose Of Role :

We are seeking an experienced and highly skilled Database Support Manager / Lead to join our dynamic Global IT Operations team. This critical role is responsible for leading a team of talented Database Administrators (DBAs) in providing 24/7 global support for our diverse and mission-critical database environments.

You will play a pivotal role in ensuring the stability, performance, and availability of our databases, driving continuous improvement, and fostering a culture of excellence within the team.

Team Leadership & Management :

- Lead, mentor, and develop a team of highly skilled Database Administrators (DBAs), fostering a collaborative and high-performance culture.

- Manage team schedules, on-call rotations, and resource allocation to ensure 24/7 global coverage.

- Conduct performance reviews, provide constructive feedback, and support the professional growth of team members.

- Participate in the recruitment, interviewing, and onboarding of new DBA talent.

Global Database Support & Operations :

- Oversee the day-to-day operations and support of all production and non-production database environments across multiple regions and time zones.

- Ensure the proactive monitoring, maintenance, and optimization of database systems.

- Drive incident response, troubleshooting, and problem resolution for critical database issues, minimizing downtime and business impact.

- Implement and enforce best practices for database security, backup and recovery, disaster recovery, and high availability solutions.

- Manage database change control processes, ensuring adherence to established policies and procedures.

Strategy & Improvement :

- Develop and implement database strategies, roadmaps, and architectural improvements in collaboration with development and infrastructure teams.

- Identify and implement automation opportunities to streamline database operations and enhance efficiency.

- Drive continuous improvement initiatives related to database performance, scalability, reliability, and cost-effectiveness.

- Stay abreast of emerging database technologies and trends, evaluating their potential impact and benefits.

Stakeholder Collaboration :

- Act as a primary point of contact for database-related escalations and provide expert guidance to internal teams and stakeholders.

- Collaborate effectively with development, infrastructure, security, and other IT teams to ensure seamless integration and support of applications.

- Communicate clearly and concisely with both technical and non-technical audiences regarding database status, issues, and solutions.

Documentation & Compliance :

- Ensure the creation and maintenance of comprehensive database documentation, including architecture, configurations, and operational procedures.

- Ensure compliance with internal policies, industry standards, and regulatory requirements related to data management and security.

Person profile :

Experience :

- Extensive experience (8+ years) in database administration roles, with a strong focus on mission-critical production environments.

- Proven experience (3+ years) in a lead role, overseeing a team of Database Administrators.

- Proven experience with MSSQL/MySQL.

Knowledge & Skills :

- Displays the ability to troubleshoot performance issues within a MSSQL environment.

- Proficiency in scripting languages (e.g. , PowerShell, Python, Bash) for automation of database tasks.

- Solid understanding of ITIL principles and experience working within an IT service management framework (e.g. , ServiceNow).

- Excellent problem-solving, analytical, and troubleshooting skills with a meticulous attention to detail.

- Exceptional communication, interpersonal, and leadership abilities, with the capacity to motivate and inspire a team.

- Ability to work effectively in a fast-paced, global environment and manage multiple priorities simultaneously.