At Relinns Technologies, we live and breathe innovation, reliability, and speed! Founded by an IIM alumnus, we have established ourselves as a fast-growing tech company, pushing boundaries and crafting cutting-edge solutions for global clients like Apollo Tyres, Khatabook, and Manchester City Football Club. Our in-house product BotPenguin, a leading AI-powered chatbot builder, is revolutionizing how businesses engage with customers.

We believe in fostering a culture of learning, collaboration, and ownership, ensuring that every team member thrives in an intellectually stimulating and supportive work environment. With flexible working hours, team-building activities, and a passion-driven atmosphere, we empower our engineers to build, innovate, and grow!

BotPenguin :

BotPenguin is an advanced SaaS-based chatbot builder that leverages AI-driven automation for seamless customer engagement. Our platform integrates multiple channels and provides businesses with a scalable, intuitive, and cost-effective chatbot solution.

Visit our website here: https://botpenguin.com/

Key Highlights :

- 60,000 plus customer onboarded

- 140+ Partners

- Customer across 193 countries

- 4 Million messages triggered per month

Our Tech Stack :

- Backend- Node JS, Python, Typescript

- Web Front End- Angular, React, HTML, CSS, Tailwind CSS

- Mobile Apps- React Native

- Database- MongoDB, Elastic Vector DB, AWS RDS

- Hosting & Other Deployment- AWS Suite

- Cache Server- AWS Redis

- Deployment- PM2, Docker, Kubernetes

- LLMs- Open AI, Llama, Claude

- Code Management- GIT LAB

Role Overview :

The Tech Architect will own the end-to-end technical architecture and engineering roadmap for BotPenguin, a high-scale SaaS AI chatbot platform. The role requires deep expertise in full-stack development, scalable systems design, cloud infrastructure, DevOps, AI integrations, and product engineering for large user bases. This position is hands-on experience in development, deployment and system design with strategic thought process, requiring collaboration with Product, sales, marketing, and Leadership teams.

Key Responsibilities :

Architecture & System Design :

- Define, design, and implement scalable, secure, and resilient architecture for a multi-tenant SaaS platform.

- Lead microservices design, data architecture, and API frameworks.

- Drive modernization, refactoring, and performance optimization.

Product Engineering & Delivery :

- Own the technical roadmap for the chatbot platform including new features, AI/LLM integrations, automation workflows, and analytics capabilities.

- Ensure high availability, low latency, and seamless user experience across web, mobile, and integrations.

Technical Leadership :

- Lead and mentor engineering teams across MERN/MEAN stack, DevOps, and backend services.

- Enforce coding standards, best practices, and system observability.

DevOps & Infrastructure :

- Architect and optimize CI/CD pipelines with the help of the devops team.

- Overlook application deployment using Docker, Kubernetes (if required), and AWS cloud-native services.

- Own uptime, scalability, monitoring, logging, and incident response.

- Work with LLMs, NLP models, vector databases, and conversational AI systems.

- Integrate third-party AI APIs and build in-house AI microservices.

- Oversee AI workflows, training pipelines, and conversational intelligence.

- Implement industry-standard security frameworks across the stack.

- Ensure data privacy, encryption, access control, and vulnerability management.

- Work closely with Product Management to convert business needs into technical solutions.

- Collaborate with QA, UI/UX, and Customer Success to deliver a seamless release cycle.

Technical Experience :

- 7-14 years of total software engineering experience.

- Minimum 3+ years as Architect in a Scaled SaaS or large-scale product environment.

- Strong expertise with MEAN/MERN stack - Node.js, Express.js, React/Angular, MongoDB.

- Expert-level backend engineering with microservices, asynchronous systems, and distributed architecture.

- Hands-on experience designing multi-tenant SaaS platforms.

- Strong experience with AWS services: EC2, Lambda, S3, RDS, Elastic Beanstalk, CloudWatch, IAM.

- Proficiency in DevOps tooling: Docker, CI/CD pipelines, GitLab/GitHub, Jenkins, artifact management.

- Experience with infrastructure-as-code (Terraform or CloudFormation preferred).

- Deep knowledge of caching and queues: Redis, SQS, Kafka, RabbitMQ.

- Experience building scalable, low-latency systems and optimizing performance.

- Strong debugging & observability skills: logs, metrics, tracing, monitoring setups.

- Working experience and understanding of Kubernetes.

- Familiarity with ElasticSearch, Redis Streams, and API gateways.

- Experience working with real-time systems (WebSockets, event-driven architecture).

AI / LLM / Chatbot Experience :

- Experience working with LLMs such as OpenAI, Claude, Llama.

- Familiarity with NLP pipelines, embeddings, and conversational AI systems.

- Knowledge of vector databases (Elastic, Pinecone, Weaviate, etc.).

- Ability to design or integrate AI microservices and training workflows.

Frontend & Mobile :

- Exposure to React, Angular, HTML/CSS/Tailwind.

- Understanding of React Native app integrations (bonus).

Soft Skills :

- Strong ownership mindset with product-first thinking.

- Ability to mentor and guide engineering teams.

- Excellent communication, problem-solving, documentation skills.

- Ability to work in a fast-paced, iterative startup environment.

Education (Optional) :

- B.Tech/M.Tech in Computer Science or a related field (preferred, not mandatory).

Top reasons to work with us :

- Be part of a cutting-edge AI startup driving innovation in chatbot automation.

- Work with a passionate and talented team that values knowledge-sharing and problem-solving.

- Growth-oriented environment with ample learning opportunities.

- Exposure to top-tier global clients and projects with real-world impact.

- Flexible work hours and an emphasis on work-life balance.

- A culture that fosters creativity, ownership, and collaboration.

- Based on performance, this role offers the opportunity for promotion to a VP position.