- Handle Technical Escalations : Engage in complex troubleshooting and manage technical escalations within a Follow-the-Sun (FTS) support model, ensuring seamless global service coverage.

- Ensure System Reliability : Leverage your software development and problem-solving expertise to create automation tools and runbooks, enhancing the reliability and stability of the Redis database on a leading cloud service provider.

- Collaborate with Engineering Teams : Partner closely with engineering teams during service-impacting incidents, leading problem management efforts to maintain service continuity and stability.

- Participate in On-Call Rotations : Be available for occasional weekend on-call shifts, providing critical support and ensuring service reliability.

What Will You Need :

- At least 4 or more years of experience working on infrastructure/CloudOps/SRE domains.

- At least 3 years of experience troubleshooting real time production systems.

- At least 2 years of hands-on experience with Azure cloud infrastructure.

- Strong working knowledge in Linux/Unix.

- Deep understanding of networking (TCP/IP) with emphasis on the various cloud providers.

- Experience with alerting and monitoring systems (Prometheus, Grafana, ELK, Splunk, etc.

- Experience in scripting languages but not limited to : Bash, Python.

- Programming experience with C# is a plus.

- Familiarity with source code version control tools like Git, Gitlab, SVN, etc.

- Experience with containerization technologies and concepts.

- Experience using and maintaining deployment and configuration management tools (Github actions, Jenkins, Ansible, Chef, etc.

- Experience in analyzing and debugging production issues at scale.

- Self-directed, ambitious, authentic, caring, and eager to learn new things.

- Experience with 24/7 on-call duty.

- Availability to nights and weekends (follow the sun).

Extra Great If You Have :

- FedRAMP certification is a plus.

- Experience working with large-scale distributed systems.

- Experience with NoSQL databases (especially Redis).

- Experience with infrastructure as code tools (Terraform, Pulumi, etc.

- Linux and Azure Certification.

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners.

Redis is committed to a diverse and inclusive work environment where all employees differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work.

Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law.

We strive to create a workplace where every voice is heard, and every idea is respected.

Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities.