This leader will combine technical know-how with operational rigor and people leadership to ensure high availability, fast response, and world-class support for our Redis Enterprise cloud environments.

Youll develop a high-performing 24/7 team that thrives on ownership, speed, and continuous improvement.

What Youll Do :

- Lead and grow an L1 CloudOps team, instilling a culture of accountability and excellence.

- Ensure 24/7 monitoring, rapid incident triage, and proper escalation to L2/L3 teams.

- Maintain SLA adherence and deliver clear operational reports to leadership.

- Build and continuously refine Procedures and incident response workflows.

- Partner with senior engineers to improve tooling, observability, and reliability practices.

- Guide the team through real-time events with calm, clarity, and decisive action.

- Balance structured process discipline with agility in high-pressure situations.

Location : India / Bangalore.

What You Bring :

- 3+ years in cloud operations, NOC, or support roles; at least 1 year in a lead or shift-lead capacity.

- Familiarity with AWS, Azure, or GCP, along with Linux troubleshooting fundamentals.

- Knowledge of monitoring tools, incident management, and escalation workflows.

- Excellent communication and interpersonal skills - able to coach, align, and inspire.

- Calm under pressure, operationally disciplined, and willing to dive in hands-on.

- Bonus : Knowledge of Redis or distributed systems.