Rakuten - Business Process Analyst

Description :

Job Summary :

We are seeking a results-driven Business Process Analyst with 36 years of experience to join our team. This role is responsible for planning, executing, and leading process improvement initiatives across various functions. You will be instrumental in identifying inefficiencies, designing optimized workflows, and driving performance improvements using methodologies such as Lean, Six Sigma, or other process improvement frameworks.

Key Responsibilities :

- Analyze and evaluate current business processes and workflows.

- Lead and facilitate cross-functional teams to define improvement opportunities.

- Develop and maintain documentation including process maps, flowcharts, and models.

- Use data-driven approaches to identify root causes and propose solutions.

- Define key performance indicators (KPIs) and metrics to track and report process

performance.

- Align process improvements with organizational goals and performance shortfalls.

- Conduct cost-benefit analyses to assess potential improvement initiatives.

- Support and/or deliver training sessions related to process improvement tools and

methodologies.

- Benchmark against industry best practices and recommend relevant process enhancements.

- Present findings, progress updates, and recommendations to stakeholders and leadership.

- Provide consultation and support in applying re-engineering techniques to improve quality

and efficiency.

Qualifications :

field.

- 3 - 6 years of hands-on experience in business process analysis or process improvement.

- Strong understanding of Lean, Six Sigma, or other process improvement methodologies.

- Proficient in tools such as Visio, Lucidchart, Excel, or other process mapping and analysis

software.

- Experience working with cross-functional teams in a dynamic business environment.

- Excellent analytical, problem-solving, and communication skills.

- Certification in Lean/Six Sigma (e.g., Green Belt or higher) is a plus.

Preferred Skills :

- Familiarity with change management principles.

- Working knowledge of data visualization tools (e.g., Power BI, Tableau) is an advantage.

What We Offer :

- Opportunities for professional growth and development

- Competitive compensation and benefits package

- Exposure to industry-leading tools and techniques