Rackspace Technology - Technical Cloud Project Manager - Azure/AWS/GCP

Key Responsibilities :

- Manage project profitability, revenue, margins and utilization by pro-active forecasting and escalating any potential scope change / new revenue opportunities.

- Maintain commercial responsibility for the project whilst building relationships with the customer to identify new opportunities to help them with their business problems.

- Effectively manage resources whether directly or indirectly to achieve goals by enhancing trust and cooperation. Escalates any conflicting resource requirements that may affect delivery in a timely manner.

- Build and maintain a network of cross-functional technical resources within Rackspace and across and relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.

- Provide great support by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike.

- Effectively leads, drives and executes projects in order to achieve outcomes that meet the customers success criteria.

- Works effectively and communicates strongly with remote teams.

- Engage Rackspace and client stakeholders in gathering and documenting requirements that solve a customers pain point or objectives through project outcomes and benefits realization.

- Responsible for the scope, planning, monitoring and execution of technical projects from initiation through delivery, ensuring they remain on schedule and within budget, cost and quality tolerances.

- Effectively communicates upwards to senior management and stakeholders as well as downwards to project team resources. Completes and adheres to RACI and holds people to account for their responsibilities.

- Accountable for the preparation of key project documents (PID, plans, logs, reports) and other key deliverables through the life of the project.

- Proactively works to identify and manage project risks and issues. Ensures appropriate response plans are developed and executed.

- Effectively manages change to the project baseline by assessing project variance and evaluating impacts supported by the use of rigorous change control processes.

- Monitors the delivery of project deliverables from third parties inside and external to Rackspace and tracks progress of same through communication with project members.

- Prepares and presents accurate reports on project progress and problems to Rackspace and client stakeholders.

- Provides guidance for and assists with the creation of proposals, RFP/RFI responses, & Statements of Work (SoW). This includes the analysis and development of scope, duration, deliverables, resources, risk, assumptions and dependencies.

Required Experience :

- Proven ability to organise and execute projects in a consistent, repeatable and reliable manner.

- Technical conversational knowledge in the following areas: Data centre strategy & operations, capacity, utilisation, performance backup, storage, disaster recovery, migration & consolidation, Applications Modernization, IT Service Management and Service Delivery.

- Excellent time management, communications, decision making, presentation, human relations and organization skills.

- Able to resolve problems in a timely manner.

- Ability to communicate technical information and ideas so others will understand.

- General knowledge of cloud technologies, IT operations, project management operations.

- Ability to adapt to a rapidly changing environment.

- Adept at handling shifting priorities and ambiguity.

- Project management experience scoping, planning, leading and monitoring large scale, complex technical contracts from projects initiation through delivery and transition to BAU.

- Previous experience of directly managing other PMs / technical resources

- PMP/Prince2/SCRUM Master/SAFe certification/training/experience