Rackspace Cyber Defence is our next generation cyber defence and security operations capability that builds on 20+ years of securing customer environments to deliver proactive, risk-based, threat-informed and intelligence driven security services.

Our purpose is to enable our customers to defend against the evolving threat landscape across on-premises, private cloud, public cloud and multi-cloud workloads.

Our goal is to go beyond traditional security controls to deliver cloud-native, DevOps-centric and fully integrated 24x7x365 cyber defence capabilities that deliver a proactive, threat-informed, risk-based, intelligence-driven approach to detecting and responding to threats.

Our mission is to help our customers :

- Proactively detect and respond to cyber-attacks 24x7x365.

- Defend against new and emerging risks that impact their business.

- Reduce their attack surface across private cloud, hybrid cloud, public cloud, and multi-cloud environments.

- Reduce their exposure to risks that impact their identity and brand.

- Develop operational resilience.

- Maintain compliance with legal, regulatory and compliance obligations.

What were looking for :

- To support our continued success and deliver a Fanatical Experience to our customers, Rackspace Cyber Defence is looking for an Indian based Security Operations Analyst (L3) to support Rackspaces strategic customers.

- This role is particularly well-suited to a self-starting, experienced and motivated Sr. Sec Ops Analyst, who has a proven record of accomplishment in the cloud security monitoring and incident detection domain.

- As a Security Operations Analyst(L3), you will be responsible for detecting, analysing, and responding to threats posed across customer on-premises, private cloud, public cloud, and multi-cloud environments.

- The primary focus will be on triaging alerts and events (incident detection), which may indicate malicious activity, and determining if threats are real or not.

- You will also be required to liaise closely with the customers key stakeholders, which may include incident response and disaster recovery teams as well as information security.

Key Accountabilities :

- Should have experience of 10 years in SOC and 5 years in Azure Sentinel.

- Ensure the Customers operational and production environment remains secure at all the times and any threats are raised and addressed in a timely manner.

- Critical incident handling & closure.

- Escalation management and handling escalations from L2 Analysts.

- Proactive discovery of threats based on MITRE ATT&CK framework.

- Deep investigation and analysis of critical security incidents.

- Post breach forensic incident analysis reporting.

- Review the weekly and monthly reports.

- Review new use cases created by L2 and implement in cloud-native SIEM (Security Information and Event Management).

- Assist with customer onboarding (such as use case development, identifying data sources, configuring data connectors etc)

- Advanced threat hunting.

- Develop custom dashboards and reporting templates.

- Develop complex to customer specific use cases.

- Advanced platform administration.

- Solution recommendation for issues.

- Co-ordinate with vendor for issue resolution.

- Basic and intermediate playbook and workflow enhancement.

- Maintain close working relationships with relevant teams and individual key stakeholders, such as incident response and disaster recovery teams as well as information security etc.

- Develop the custom parsers for the incident and alert enrichment.

- Problem specific playbook and workflow creation and enhancements

- Required to work flexible timings.

Skills & Experience :

- Existing experience as a Security Operations Analyst, or equivalent.

- Experience of working in large scale, public cloud environments and with using cloud native security monitoring tools such as:

Microsoft 365 Defender
Microsoft Defender for Cloud
Endpoint Detection & Response (EDR) tools such as Crowdstrike, Microsoft Defender for Endpoint.

- Firewalls and network security tools such as Palo Alto, Fortinet, Juniper, and Cisco.

- Web Application Firewall (WAF) tools such as Cloudflare, Akamai and Azure WAF.

- Email Security tools such as Proofpoint, Mimecast and Microsoft Defender for Office

- Data Loss Prevention (DLP) tools such as Microsoft Purview, McAfee and Symantec

Nice to have skills/experience includes :

- Google Cloud Platform (GCP) security tools such as Chronicle and Security Command Centre

- Amazon Web Services (AWS) security tools such as Security Hub, AWS Guard Duty, AWS Macie, AWS Config and AWS CloudTrail

- Experience of analysing malware and email headers, and has skills in network security, intrusion detection and prevention systems; operating systems; risk identification and analysis; threat identification and analysis and log analysis.

- Experience of security controls, such as network access controls; identity, authentication, and access management controls (IAAM); and intrusion detection and prevention controls.

- Knowledge of security standards (good practice) such as NIST, ISO27001, CIS (Center for Internet Security), OWASP and Cloud Controls Matrix (CCM) etc.

- Experience with scripting and coding with languages such as Terraform, python, javascript, golang, bash and/or powershell.

- Experience with DevOps practices and tools such as Backlogs, Repos, Pipelines, Artifacts, CI/CD, JIRA, Azure DevOps, CircleCI,

GitHub Actions, Ansible and/or Jenkins.

- Computer science, engineering, or information technology related degree (although not a strict requirement)

- Holds one, or more, of the following certificates (or equivalent) :

Certified Information Security Systems Professional (CISSP)
Microsoft Certified: Azure Security Engineer Associate (AZ500)
Microsoft Certified: Security Operations Analyst Associate (SC-200)
CREST Practitioner Intrusion Analyst (CPIA)
CREST Registered Intrusion Analyst (CRIA)
CREST Certified Network Intrusion Analyst (CCNIA)
Systems Security Certified Practitioner (SSCP)
Certified Cloud Security Professional (CCSP)
GIAC Certified Incident Handler (GCIH)
GIAC Security Operations Certified (GSOC)

A highly self-motivated and proactive individual who wants to learn and grow and has an attention to detail. A great analyser, trouble-shooter and problem solver who understands security operations, programming languages and security architecture.
Highly organised and detail oriented. Ability to prioritise, multitask and work under pressure.

An individual who shows a willingness to go above and beyond in delighting the customer.