Rackspace Technology - AWS Support Engineer III

AWS Support Engineer III (Pune/Bangalore/Delhi)

As an L3 AWS Support Engineer, you will be responsible for providing advanced technical support for complex AWS-based solutions. You will troubleshoot and resolve critical issues, architect solutions, and provide technical leadership to the support team.

Key Responsibilities :

Architectural Oversight :

- Design, implement, and optimize cloud architectures for performance, security, and scalability.

Complex Troubleshooting :

- Resolve critical issues involving hybrid environments, multi-region setups, and service interdependencies.

Security :

- Implement advanced security measures like GuardDuty, AWS WAF, and Security Hub.

- Conduct regular security audits and compliance checks (e.g., SOC2, GDPR).

Automation & DevOps :

- Develop CI/CD pipelines using CodePipeline, Jenkins, or GitLab.

- Automate the provisioning of EKS clusters and associated AWS resources using Terraform or CloudFormation.

- Develop and maintain Helm charts for consistent application deployments.

- Implement GitOps workflows

Disaster Recovery & High Availability :

- Design and test failover strategies and disaster recovery mechanisms for critical applications.

Cluster Management and Operations

- Manage Kubernetes objects like Pods, Deployments, StatefulSets, ConfigMaps, and Secrets.

- Implement and manage Kubernetes resource scheduling, scaling, and lifecycle management.

Team Leadership :

- Provide technical guidance to Level 1 and 2 engineers.

Cost Management :

- Implement resource tagging strategies and cost management tools to reduce operational expenses.

Required Skills and Qualifications :

Technical Skills :

- Strong expertise in AWS automation, scripting (Bash, Python, PowerShell), and CLI.

- Experience with AWS CloudFormation and Terraform.

- Knowledge of AWS security best practices, identity and access management, and networking.

- Capacity Planning : Analyze future resource needs and plan capacity accordingly.

- Performance Optimization : Identify and resolve performance bottlenecks.

- Migration and Modernization : Lead complex migration and modernization projects.

Soft Skills :

- Strong communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Customer-focused approach.

Certifications (Preferred) :

- AWS Certified DevOps Engineer - Professional

- AWS Certified Security - Specialty