FIS Quantum/Echos Production Support Service Engineer

Position Overview

We are seeking a skilled Service Engineer to provide comprehensive production support for FIS Quantum, FIS Echos, and SWIFT systems, with a focus on integration with Oracle Fusion Intercompany, General Ledger and Cash Management. This role requires both financial systems expertise and technical troubleshooting capabilities to ensure seamless treasury operations.

Key Responsibilities :

Financial Systems Support

- Provide end-to-end support for FIS Quantum and Echos treasury management systems.

- Maintain static data within the Quantum environment to ensure system integrity.

- Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum including reports and action-based triggers.

- Identify and resolve interface issues with bank statements and cashflows.

- Configure, troubleshoot, and fix Cash Xplorer functionality.

- Support core treasury processes including In-House Banking (IHB), Cash forecasting, and Intercompany Settlement.

- Learn internal systems to provide comprehensive end-to-end support to users.

- Receive, analyze, and prioritize related support tickets.

- Provide timely solutions to users.

- Document resolution steps and knowledge base articles.

- Support system upgrades and patches.

- Monitor system performances and recommend improvements.

Technical Operations

- Apply strong Oracle/SQL Server database expertise to maintain system performance.

- Author and optimize SQL queries for data extraction and reporting.

- Apply working knowledge of the Quantum data model to troubleshoot complex issues.

- Work with Golden Gate and Datapipelines technologies for data integration.

- Support integration points between FIS systems and Oracle Fusion AGIS/GL modules.

- Utilize FIS ticketing system to manage and track support requests.

Governance & Compliance

- Maintain SOPs, process documentation, and impact assessments for system updates.

- Assess readiness for Quarterly Cloud Updates including regression testing to ensure business continuity.

- Ensure financial data accuracy, SOX compliance, and internal control adherence.

- Participate in change management processes to minimize operational disruptions.

Required Qualifications :

- 5+ years experience with FIS Quantum and Echos treasury management systems.

- Hands-on experience in static data maintenance within financial applications.

- Proficiency in Oracle/SQL Server database concepts and SQL query authoring.

- Experience authoring, troubleshooting and fixing Enterprise Workflow Framework (EWF) in Quantum.

- Knowledge of treasury processes including In-House Banking, Cash forecasting, and Intercompany Settlement.

- Familiarity with bank statement and cashflow interfaces.

- Experience with Cash Xplorer configuration and troubleshooting.

- Working knowledge of Golden Gate and Datapipelines technologies.

- Understanding of SOX compliance requirements for financial systems.

- Experience with FIS support tools including the FIS ticketing system.