Quantiphi - Software Engineer - Google Cloud Platform

Description :

Role Overview :

- This includes platform operations, data infrastructure management, and service excellence.

- The role ensures customer satisfaction, SLA compliance, and continuous improvement through proactive service management and strategic alignment with business objectives.

Required Skills & Experience :

- Excellent communication, interpersonal and managerial skills.

- Must be open to work in a 24x7 model, to support global customers across time zones.

Expertise in :

- GCP Core Platform Services (Compute, Storage, Networking, IAM).

- GCP Core Data Services (BigQuery, Dataflow, Pub/Sub, Cloud SQL, Dataproc, Looker).

- DevOps & Automation (Terraform, Cloud Build, CI/CD Pipelines).

Key Responsibilities :

- Serve as the primary customer interface for GCP managed services covering both platform and data operations.

- Conduct regular governance meetings (weekly/monthly/quarterly) to review service performance, SLA compliance, and improvement initiatives.

- Build and maintain strong, trusted relationships with customer technical and business teams.

- Ensure service delivery aligns with contractual commitments and customer business needs.

Service Delivery Oversight:

- Oversee day-to-day operations of GCP platform services (Compute Engine, GKE, Cloud Functions, IAM, Networking, etc.) and data services (BigQuery, Dataflow, Pub/Sub, Cloud SQL, Dataproc, Looker, etc.)

- Govern managed services across incident, problem, change, and release management processes in alignment with ITIL standards.

- Monitor key performance metrics (SLA, MTTR, incident trends) and drive proactive improvement actions.

- Ensure compliance with security, governance, and FinOps practices within GCP environments.

- Collaborate with L2/L3 GCP engineers, architects, and platform teams to ensure stable, optimized, and secure operations.

- Ensure that all the projects are audit compliant ready to meet the internal and external audits expectations.

- Drive FinOps initiatives for cost visibility and optimization across GCP services.

Continuous Improvement & Transformation:

- Identify automation and modernization opportunities within GCP operations (e.g., Cloud Deploy, Terraform, Operations Suite).

- Lead service improvement plans (SIPs) and coordinate with engineering teams for implementation.

- Drive innovation initiatives e.g., adopting new GCP services, enhancing observability, or improving CI/CD efficiency.

Team Leadership & Coordination:

- Coordinate service delivery across onshore/offshore teams, ensuring continuous coverage and operational excellence.

- Mentor and guide GCP platform and data engineers on delivery priorities and customer expectations.

- Foster a culture of proactive problem-solving, technical innovation, and accountability.