Qualys - Manager - Observability Services

Description :

- Partner with Product Management and Customer Success teams to ensure recurring issues translate into roadmap improvements.

- Define and track key metrics for supportability, issue resolution, and product stability.

Analytics & Tools Engineering :

- Lead the design and development of analytics dashboards and back-office tools to improve customer health, adoption, and risk visibility.

- Monitor customer usage patterns and provide actionable insights to internal teams for proactive engagement.

- Build automation and self-service capabilities that reduce friction for customers and internal support teams.

Team Leadership :

- Foster a culture of accountability, innovation, and continuous improvement.

- Collaborate cross-functionally with Product, Customer Success, and Operations teams.

Qualifications :

- 10+ years of experience in software engineering, support engineering, or tools development, with at least 3+ years in a leadership/managerial role.

- Strong expertise in SaaS platform sustainment and observability (logs, telemetry, monitoring).

- Demonstrated ability to lead cross-functional initiatives, manage engineering teams in a

distributed and agile environment and deliver customer-impacting outcomes.

- Proven experience building and maintaining Java/Spring Boot services, including

implementation of single sign-on (SSO) authentication mechanisms such as SAML, OAuth, or

OpenID Connect.

- Solid understanding of relational databases (PostgreSQL, MySQL, or Oracle) and hands-on

experience designing scalable schemas.

- Working knowledge of Opensearch clusters for search, indexing, and analytics use cases.

- Excellent problem-solving and debugging skills with a customer-centric approach.

- Strong communication skills for engaging with executives, customers, and technical teams.

- Bachelors or Masters degree in Computer Science, Engineering, or related field.