Description :

About the job :

Job Title : Level 2 Engineer Dynatrace Configuration & Administration (247 Operations)

Work Location : Navi Mumbai (Work from Office / Client Location No Hybrid)

Experience : 2 to 4 Years in Dynatrace Administration

Shift : Rotational (24:7)

Role Overview :

The Level 2 Dynatrace Engineer will focus on configuration, tuning, and administration of Dynatrace Managed for enterprise-scale applications.

You will ensure the observability landscape is accurate, optimized, and actionable, manage OneAgents, ActiveGates, dashboards, and integrations, and act as a bridge between L1 monitoring operations and L3/platform teams.

Key Responsibilities :

- Dynatrace Managed Administration and configuration

- Configure and maintain dashboards, tagging, synthetic monitors, and business transactions

- Define, tune, and optimize problem detection rules, thresholds, and event correlation to reduce noise and improve actionable alerts

- Implement custom metrics, health checks, and ensure full application and infrastructure coverage

- Perform OneAgent upgrades and Cluster Node upgrades

- Onboard OneAgent for OpenShift & Kubernetes workloads based on monitoring requirements

- Set up and manage ActiveGates for custom plugins, extensions, and synthetic monitoring

- Configure integrations with ticketing, notification, and automation tools; create scripts or API-based automation for configuration management

- Set up RUM (Real User Monitoring) for applications

- Troubleshoot issues, perform log analysis, and drive resolution to closure

- Handle SSL certificate renewals/removals, port checks, and firewall connectivity verification

- Work with Dynatrace Support to raise and track tickets from creation to closure

- Manage incidents, service requests, change requests, and problem records

- Participate in application and platform changes, validating Dynatrace coverage post-deployment

- Act as a technical escalation point for L1 engineers and coordinate with L3/platform teams to resolve complex issues

- Collaborate with cross-functional teams for monitoring enablement

- Drive continuous improvement initiatives, including alert reduction and suggestions for dashboard, alert, and coverage enhancements

- Identify training gaps and highlight training requirements to Team Lead and Management

- Work in AWS and GCP environments; basic Linux OS knowledge and troubleshooting

- Ensure adherence to best practices for performance monitoring

Good to Have :

- Shell scripting and Python automation experience

- Experience creating custom monitoring solutions using Dynatrace extensions

Soft Skills :

- Strong analytical and problem-solving abilities

- Excellent communication and documentation skills

- Ability to work independently and in a collaborative team environment

Educational Qualification :

- Bachelors degree or Diploma in Computer Science, IT, or related fields