Role Title : QA Specialist AI Product Testing & Support

Role Type : Contractor

Location : Remote

Must Have :

- Experience in customer support or client-facing roles

- Strong ability to communicate technical concepts to diverse audiences.

Scope of Work :

- Conduct thorough manual testing on a cutting-edge AI-driven video generation platform, evaluating functionality, usability, and performance.

- Identify, document, and prioritize bugs or issues, delivering detailed reports to technical teams for rapid resolution.

- Engage directly with clients, providing expert technical support, answering inquiries, and communicating complex information with clarity and professionalism.

- Develop and execute test cases and user scenarios to validate product updates, new features, and functionality improvements.

- Collaborate with cross-functional contributors to ensure customer feedback is accurately captured and leveraged for product enhancements.

- Maintain rigorous quality engineering standards and uphold a meticulous attention to detail in all deliverables.

- Utilize an iOS device for mobile platform testing, ensuring product reliability across supported environments.

Preferred Qualifications :

- Proven expertise in quality assurance practices, including manual testing, bug tracking, and reporting within software or SaaS environments.

- Demonstrated experience in customer support or client-facing roles, with a strong ability to communicate technical concepts to diverse audiences.

- Background working with video generation or media technology platforms is a plus.

- Exceptional communication : prompt, clear, and professional in both written and verbal formats.

- Strong sense of ownership, reliability, and a dedication to delivering high-quality outcomes.

- Located in the USA with availability to participate according to a Pacific Time (PT) project structure.