Quality Assurance Manager

Deliverables and Performance Measures :

Team Leadership :

- Lead, mentor, and grow a high-performing team of QA professionals.

- Conduct regular performance reviews, provide constructive feedback, and facilitate ongoing training and development to enhance team capabilities.

- Provide guidance, support, and mentoring to QA Analysts and Senior QA Analysts.

Quality Assurance Strategy :

- Develop, implement, and maintain comprehensive QA processes and standards.

- Define and enforce testing methodologies, including manual and automated testing processes, to ensure deliverables are of the highest quality.

- Identify and mitigate risks in the testing cycle.

Client Collaboration :

- Collaborate with client-facing teams, such as Strategic Account Management and Client Delivery Vertical Leads and Project Managers, to ensure client expectations are met and exceeded.

- Partner with clients to understand their quality requirements, review deliverables, and make recommendations for continuous improvement.

Testing Management :

- Oversee the planning, design, and execution of manual and automated test cases.

- Ensure thorough testing of enhancements, bug fixes, and new features.

- Collaborate with developers, solutions consultants, and other stakeholders to define testing and sign-off criteria.

Process Improvements :

- Continuously improve workflows and tools to increase efficiency.

- Stay updated on emerging QA technologies and trends.

Reporting and Documentation :

- Track and report QA metrics (e.g., test coverage, pass/fail rates, defect slippage).

- Document and communicate test results, defects, and resolutions to stakeholders.

What Will Make You Successful :

- Deep understanding of QA methodologies, standards, and frameworks (e.g., Six Sigma, ISO, TQM).

- Proficiency in creating and managing QA processes and documentation.

- Knowledge of testing tools and automation frameworks (e.g., Selenium, JIRA, TestRail).

- Strong experience managing client-facing projects, ensuring deliverables meet contractual obligations and quality.

- Life Insurance and Annuities proficiency or similar industry experience.

- Ability to mentor and coach team to develop skill growth, retention, and innovation.

- 9 - 12 years experience with a software development or tech background with exposure to leading a team of Quality Assurance Analysts or SDET.

- Insight into nonfunctional testing.

Highly Desirable Experience :

- Firelight/Foresight experience.

- Experience with QA automation tools and automated testing