Job Description :

Role : QA Lead (Automation + Manual).

Location : Bengaluru.

Experience : 8+ Years.

Job Overview :

We are looking for a hands-on QA Lead with 8+ years of experience in manual and automation testing to own quality for the platform, including HiApp (the Optometrist-facing operations application), the Customer Portal, the Operations Portal, and the AI chatbot engine.

You will set the test strategy, build and maintain automation, guide a small team of QA engineers, and act as the quality gate for every release in a healthcare, patient-facing environment.

Key Responsibilities :

- Define and own the test strategy, test plans, and quality metrics across web applications, APIs, and AI-driven conversational features.

- Lead and mentor QA engineers; allocate work, review test assets, and raise the overall quality bar of the team.

- Design, build, and maintain UI and API automation frameworks and integrate them into CI/CD pipelines.

- Plan and execute functional, regression, integration, and exploratory testing, balancing manual and automated coverage.

- Own release readiness and sign-off, acting as the quality gate within the release control process.

- Test integrations with CRMs, messaging channels, and third-party services, including webhook and API behavior.

- Validate AI/chatbot behavior for accuracy, consistency, and regressions alongside product and AI engineering teams.

- Support performance and load testing of critical user journeys.

- Lead defect triage and root cause analysis; track defect trends and report quality status to stakeholders.

- Maintain traceable test documentation suitable for a regulated healthcare environment.

- Collaborate with developers, product managers, DevOps, and support teams for timely and quality delivery.

Required Skills & Qualifications :

- 8+ years of experience in software quality assurance, with strong depth in both manual and automation testing.

- Proven experience leading or mentoring QA engineers and owning test strategy for a product.

- Hands-on experience building automation frameworks for web UI and REST APIs using tools such as Playwright, Cypress, Selenium, or Postman.

- Strong understanding of test design, regression strategy, defect lifecycle, and risk-based testing.

- Experience integrating automated tests into CI/CD pipelines (e.g., Azure DevOps, GitHub Actions).

- Working knowledge of SQL and the ability to validate data across APIs and databases.

- Experience working in Agile teams with frequent releases.

- Strong written and verbal communication, including clear defect and status reporting.

Nice to Have :

- Experience in healthcare, medtech, or another regulated environment (e.g., awareness of IEC 62304 or ISO 13485).

- Experience testing AI/LLM-based or conversational applications.

- Experience with performance and load testing tools such as JMeter or k6.

- Exposure to Azure-hosted applications and log analysis tools.

- ISTQB or equivalent certification.

Soft Skills :

- Strong communication and collaboration skills.

- A team player who adapts quickly and works well in cross-functional teams.

- Proactive in identifying issues, suggesting solutions, and driving them to closure.

- Committed to quality, ownership, and continuous improvement.

Educational Qualification :

- Bachelor's degree in computer science, Information Technology, or related field.