Quality Assurance Engineer - Microsoft Customer Insights

Overview :

We are seeking a detail-oriented QA Engineer with strong expertise in Microsoft Customer Insights Data (CI-D) and Customer Insights Journeys (CI-J) to ensure the accuracy, reliability, and performance of our customer data solutions.

This role involves comprehensive testing across CI-D, CI-J, and Microsoft Fabric, focusing on validating segmentation, measures, and data quality to support business goals through accurate customer insights.

Key Responsibilities :

Customer Insights - Data (CI-D) - 50% :

- Validate measure creation and logic, including aggregations and reporting outputs.

- Review and test data unification and match - merge rules to ensure correct customer profile creation.

- Monitor system refresh cycles, ensuring smooth and timely data pipeline executions.

- Identify and report bugs, data mismatches, and inconsistencies; collaborate with

development teams to resolve issues.

- Validate schema changes, data transformations, and mapping for consistency and accuracy.

Customer Insights Journeys (CI-J) 20% :

- Test segment readiness for journey triggers.

- Perform QA on form customizations and validate related business logic.

- Test and validate Power Automate flows integrated with CI-J.

Microsoft Fabric 30% :

- Write and execute SQL queries to perform data validation, row counts, and aggregation

checks.

- Compare measure outputs and segment counts with source system data for consistency.

- Conduct data investigations and identify root causes of discrepancies.

Must-Have Skills :

- Hands-on experience with Microsoft Customer Insights Data (CI-D) and Journeys (CI-J).

- Proven experience in segment and measure creation/testing.

- Knowledge of data unification and matchmerge logic.

- Familiarity with monitoring system refreshes and identifying data issues.

- Experience in form customization and working with Power Automate flows.

- Proficiency in SQL (preferably within Microsoft Fabric) for data validation.

- Strong analytical and problem-solving skills.

- Excellent communication and documentation skills for defect reporting and QA test case

writing.

Preferred Skills :

- Experience with Microsoft Fabric, CI-D, and CI-J platforms.

- Understanding of end-to-end data pipelines and integration testing.

- Exposure to CI/CD pipelines and QA automation frameworks.