We are looking for a highly experienced and skilled ServiceNow SecOps Lead to guide our security operations initiatives.

This role is ideal for a seasoned professional with a strong blend of ServiceNow platform expertise and deep cybersecurity knowledge.

You'll be instrumental in designing, implementing, and optimizing our security operations processes within the ServiceNow ecosystem, ensuring robust and automated incident response and vulnerability management.

Responsibilities :

- ServiceNow SecOps Leadership : Lead the strategy, design, implementation, and optimization of ServiceNow Security Operations (SecOps) modules, including Security Incident Response (SIR), Vulnerability Response (VR), and Threat Intelligence.

- Solution Design & Implementation : Create and implement advanced technical solutions and workflows within ServiceNow to automate security processes, enhance incident response, and streamline vulnerability management.

- Integration Expertise : Drive the integration of ServiceNow SecOps with other critical security tools and platforms (e.g., SIEM, EDR, SOAR, Threat Intelligence feeds) to establish a comprehensive security ecosystem.

- Automation & Orchestration : Leverage SOAR (Security Orchestration, Automation, and Response) capabilities within ServiceNow to automate incident response playbooks, threat intelligence correlation, and remediation actions.

- Cross-Functional Collaboration : Work closely with clients, internal cybersecurity teams, ITSM, ITOM, GRC, and other stakeholders to understand security requirements, analyze current processes, and deliver tailored ServiceNow-based solutions.

- System Enhancement : Identify opportunities for continuous improvement within the ServiceNow SecOps landscape, driving enhancements, customizations, and upgrades to maximize platform value.

- Project Management : Demonstrate strong project management and coordination abilities to oversee the successful delivery of ServiceNow SecOps projects, ensuring they meet scope, budget, and timeline objectives.

- Client Engagement : Engage directly with clients to understand their unique security needs, translate them into technical requirements, and deliver effective, client-centric solutions.

- Documentation & Best Practices : Develop and maintain comprehensive documentation for ServiceNow SecOps configurations, workflows, and integrations, ensuring adherence to best practices.

Technical Skills :

ServiceNow Security Operations (SecOps) Expertise :

- Deep hands-on expertise in ServiceNow Security Operations (SecOps), including Security Incident Response (SIR), Vulnerability Response (VR), Threat Intelligence (TI), and Security Orchestration, Automation, and Response (SOAR).

- Proven experience with ServiceNow SecOps implementation, integration, and customization.

- Experience with automating security workflows and incident response processes within ServiceNow.

- Familiarity with ServiceNow's integration capabilities (REST APIs, SOAP, integration hub).

Cybersecurity Domain Knowledge :

- Strong understanding of cybersecurity principles, incident response lifecycles, vulnerability management processes, and threat intelligence concepts.

- Hands-on experience with SOAR (Security Orchestration, Automation, and Response) tools and methodologies.

- Experience with Threat Intelligence platforms and their integration into security operations.

- Knowledge of common attack vectors, security frameworks (e.g., NIST, MITRE ATT&CK), and compliance standards.

ServiceNow Ecosystem & Related Modules :

- Strong understanding of other ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM), Governance, Risk, and Compliance (GRC), Customer Service Management (CSM), and business management ecosystems.

- Ability to understand how SecOps interacts with and leverages data from these modules.

Technical Solutioning & Scripting :

- Proficiency in creating technical solutions, workflows, and custom applications within the ServiceNow platform.

- Experience with JavaScript, GlideScript, UI Policies, Business Rules, Client Scripts, and Workflow/Flow Designer within ServiceNow.

Analytical & Problem-Solving :

- Ability to analyze complex security processes and requirements, identify gaps, and propose effective solutions.

- Strong troubleshooting skills for ServiceNow-related issues and security incidents.

Experience & Education :

Experience :

- 7+ years of total experience in the IT industry.

- 5+ years of dedicated experience on the ServiceNow platform.

- 4+ years of focused experience in Cybersecurity roles.

Education : Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.

Certifications (A Plus) : Relevant certifications in ServiceNow (e.g., Certified System Administrator, Certified Implementation Specialist - Security Incident Response, Vulnerability Response) and cybersecurity (e.g., CompTIA Security+, CISSP, CISM)