If you have a strong background in ServiceNow development, specifically within the Field Service Management (FSM) module, and are passionate about optimizing field service processes and enhancing mobile experiences, we encourage you to apply!

In this role, you'll be crucial in designing, developing, and implementing solutions that empower our field service teams to operate more efficiently and deliver exceptional customer service on the ServiceNow platform.

Responsibilities :

- Field Service Management Module Development : Design, develop, and implement solutions within the ServiceNow Field Service Management (FSM) module, covering the full lifecycle from work order creation to completion.

- Work Order Automation : Create and optimize workflows, Business Rules, Client Scripts, UI Policies, and other configurations to automate work order creation, assignment, routing, and status updates.

- Agent Scheduling & Optimization : Implement and enhance features for agent scheduling and optimization, including dynamic scheduling, dispatching, and capacity planning.

- Mobile Configuration & Customization : Develop and customize the ServiceNow Field Service mobile application to meet specific business needs, ensuring an intuitive and efficient experience for field agents.

- Integrations : Design and implement integrations between ServiceNow FSM and other enterprise systems (e.g., ERP, CRM, inventory management, mapping services) to ensure seamless data flow and process continuity.

- Reporting & Dashboard Customization : Develop and customize insightful reports, performance analytics dashboards, and widgets to provide key stakeholders with visibility into field service operations, technician performance, and service delivery metrics.

- Requirements Analysis : Collaborate with business analysts, field service managers, and stakeholders to gather requirements, translate them into technical specifications, and propose effective ServiceNow FSO solutions.

- Troubleshooting & Support : Provide expert-level support, troubleshoot issues, and perform maintenance activities for existing FSM implementations.

- Best Practices & Governance : Ensure adherence to ServiceNow best practices, coding standards, and platform governance policies throughout the development lifecycle.

Technical Skills :

ServiceNow FSM Expertise (Mandatory) :

- Proven hands-on development experience with the ServiceNow Field Service Management (FSM) module.

- Deep expertise in Work Order creation, management, and automation (e.g., tasks, states, closures).

- Strong proficiency in configuring and customizing Agent Scheduling & Optimization features within FSM.

- Extensive experience with Mobile Configuration and customization for the Field Service mobile application, including offline capabilities, dynamic forms, and mobile workflows.

- Understanding of FSM concepts like territories, qualification groups, dynamic scheduling, and dispatching.

ServiceNow Core Development :

- Expertise in JavaScript scripting (Glide Script, Server-side, Client-side).

- Proficiency with ServiceNow development tools and features : Flow Designer, Workflow, Business Rules, Script Includes, UI Actions, UI Policies, Client Scripts, Service Portal widgets, and Catalog Items.

- Strong understanding of the ServiceNow data model, including table relationships.

- Experience with reporting, Performance Analytics, and dashboard customization on the ServiceNow platform.

Integrations :

- Experience with various integration methods (e.g., REST API, SOAP, Integration Hub) to connect FSM with external systems.

Methodologies :

- Familiarity with Agile development methodologies (Scrum, Kanban).

Education :

- Bachelor's degree in Computer Science, Information Technology, or a related technical field.

- ServiceNow Certified System Administrator (CSA) is highly preferred.

- ServiceNow Certified Implementation Specialist (CIS) in Field Service Management is a significant advantage