QBrainX - ServiceNow FSM Developer

Job Title : ServiceNow FSM (Field Service Management) Developer

Experience : 3-6 Years

Location : Remote (India)

Contract Duration : 3 Months (Extendable based on project requirements and performance)

Job Description :

We are seeking an experienced ServiceNow FSM (Field Service Management) Developer to join our team on a contract basis. The ideal candidate will have strong hands-on experience in implementing, configuring, and customizing ServiceNow FSM solutions to support field service operations. This is a remote role based in India, with potential contract extension depending on project needs and individual performance.

Key Responsibilities :

- Design, develop, and customize ServiceNow Field Service Management (FSM) applications.

- Configure FSM modules including Work Orders, Dispatching, Scheduling, Mobile Agent, and Asset Management.

- Develop and maintain business rules, client scripts, UI policies, Script Includes, workflows, and Flow Designer.

- Integrate ServiceNow FSM with external systems using REST/SOAP APIs.

- Customize and manage ServiceNow Mobile Agent for field technicians.

- Troubleshoot and resolve issues related to FSM functionality and performance.

- Collaborate with functional consultants, business stakeholders, and technical teams to gather and implement requirements.

- Ensure best practices, code quality, and adherence to ServiceNow development standards.

- Support testing, deployment, and post-production support activities.

Required Skills & Qualifications :

- 3-6 years of hands-on experience in ServiceNow development.

- Strong experience in ServiceNow Field Service Management (FSM).

- Proficiency in JavaScript, Glide API, and ServiceNow scripting.

- Experience with FSM scheduling, dispatching, and work order lifecycle.

- Hands-on experience with ServiceNow Mobile Agent configuration.

- Experience in integrations using REST/SOAP APIs.

- Strong understanding of ITSM/CSM modules (added advantage).

- Experience working in Agile/Scrum environments.

- Excellent problem-solving and communication skills.

Preferred Qualifications :

- ServiceNow certifications such as CSA, Application Developer, or FSM Implementation Specialist.

- Prior experience working on remote projects or global teams.

- Exposure to Performance Analytics and Reporting in ServiceNow.