QBrainX - ServiceNow Developer - ITOM

Job Title : ServiceNow Developer - ITOM (Event Management)

Experience : 5+ Years

Job Location : Remote (India)

Job Type : Full-Time

Job Summary :

We are looking for a highly skilled and experienced ServiceNow Developer with a strong background in ITOM - Event Management. The ideal candidate will have end-to-end implementation experience in Event Management, in-depth knowledge of ServiceNow scripting, and expertise in integrations. This is a remote opportunity open to candidates located in India.

Key Responsibilities :

- Design, develop, and implement ServiceNow ITOM Event Management solutions.

- Lead and execute end-to-end Event Management implementations, including connector configuration, alert management, and event rules.

- Develop and customize ServiceNow components using JavaScript, Business Rules, Script Includes, Client Scripts, and UI Policies.

- Integrate ServiceNow with external monitoring and ITOM tools (e.g., SolarWinds, SCOM, Nagios, etc.) using REST/SOAP APIs.

- Collaborate with internal teams and stakeholders to gather and analyze technical and business requirements.

- Ensure data integrity and accuracy across CMDB and Event Management processes.

- Troubleshoot and resolve technical issues related to Event Management and integrations.

- Adhere to coding, documentation, and development standards and best practices.

Required Skills & Qualifications :

- Minimum 5 years of hands-on experience as a ServiceNow Developer.

- Proven end-to-end implementation experience in ServiceNow ITOM - Event Management.

- Strong proficiency in ServiceNow scripting (JavaScript, Glide API).

- Solid experience integrating ServiceNow with third-party monitoring and infrastructure tools via REST, SOAP, and other standard protocols.

- Familiarity with related ITOM modules like Discovery, CMDB, and Orchestration is a plus.

- Excellent problem-solving and analytical skills.

- Strong communication and interpersonal skills for working effectively with cross-functional teams.