QBrainX - ServiceNow CMDB Developer

Job Title : ServiceNow CMDB Developer

Experience : 4+ Years

Job Location : Remote

Job Description :

We are seeking an experienced ServiceNow CMDB Developer to join our team and play a key role in managing and enhancing the Configuration Management Database (CMDB) within the ServiceNow platform. The ideal candidate will have 4+ years of experience in implementing and managing CMDB solutions on the ServiceNow platform, with a strong understanding of ITIL practices, data management, and automation.

Responsibilities :

- Design, develop, and maintain ServiceNow CMDB configurations and related modules.

- Ensure the integrity of data within the CMDB and align it with the business requirements for configuration management.

- Implement best practices and support continuous improvement of the CMDB structure, data models, and integration processes.

- Build and configure CMDB discovery and import processes to automate data population and reconciliation.

- Manage and enhance CMDB data sources, including integration with third-party systems and data connectors.

- Collaborate with stakeholders to define and refine configuration management requirements.

- Provide support and guidance for end-users on how to effectively utilize CMDB functionality within ServiceNow.

- Implement automated CMDB workflows to support incident, change, and problem management processes.

- Monitor CMDB data quality and perform regular audits to ensure accuracy and compliance with governance policies.

- Support ServiceNow upgrades and patch management, ensuring that CMDB-related customizations are maintained and compatible.

- Work closely with developers and business teams to identify, design, and implement data integrations with external tools or systems.

- Troubleshoot and resolve complex CMDB-related incidents and service requests.

- Produce and maintain technical documentation on CMDB configurations, processes, and integrations.

Requirements :

- 4+ years of experience in developing and maintaining CMDB solutions within ServiceNow.

- Strong knowledge of ServiceNow CMDB modules, including Configuration Items (CI), relationships, attributes, and discovery.

- Hands-on experience with ServiceNow Discovery and Service Mapping tools.

- Familiarity with ITIL processes related to Configuration Management, Incident Management, Change Management, and Problem Management.

- Solid understanding of data modelling, normalization, and data quality principles in CMDB.

- Experience with integrating ServiceNow with external systems using REST APIs, SOAP, or other integration methods.

- Strong scripting skills in JavaScript, ServiceNow scripting (Business Rules, Client Scripts, etc.).

- Experience in creating automated workflows, process automation, and orchestration.

- Ability to manage CMDB data accuracy, perform audits, and implement corrective measures.

- Excellent problem-solving, communication, and collaboration skills.

- ServiceNow Certified Implementation Specialist (CIS) or equivalent certification is preferred.