PureSoftware - L2 Application Support Engineer - ITIL/Ticketing System

Job Title : L2 Application Support Engineer

Location : Bangalore

Experience : 68 years

Job Summary :

Key Responsibilities :

- Manage incidents, service requests, change requests, and problem tickets in alignment with ITIL best practices.

- Monitor application performance, analyze logs, and troubleshoot issues in cloud environments (Azure, GCP).

- Prioritize and resolve critical issues while ensuring SLA adherence.

- Work closely with stakeholders for effective communication and status reporting.

- Participate in weekend support on a rotational/on-demand basis.

- Perform debugging, performance tuning, and troubleshooting of complex SQL queries.

- Maintain and enhance SSRS reports and SSIS packages.

- Support ETL processes and manage MS SQL Server cluster configurations.

- Collaborate with development and infrastructure teams to resolve application-related issues.

Mandatory Skills & Experience :

- Proficiency with ticketing tools for ITIL process management.

- Strong communication skills and proven stakeholder management abilities.

- Basic understanding of .NET web applications, IIS, web services, and web hosting architecture.

- Experience in application monitoring and log analysis in cloud environments (Azure, GCP).

- Hands-on expertise in ETL processes.

- Strong knowledge of MS SQL Server (queries, debugging, performance tuning).

- Experience with SSRS and SSIS.

- Understanding of MS SQL Server clustering.