Publicis Sapient - GCP Cloud Support & SRE Lead

Mandatory Requirement :

- Minimum 5 - 6 years of hands-on experience specifically in Google Cloud Platform (GCP) environments.

Key Responsibilities :

- Lead and manage a technical application support team in a high-availability 24x7 production environment.

- Oversee day-to-day operations using SRE (Site Reliability Engineering) principles to maximize platform uptime.

- Manage senior client stakeholders, providing clear updates on critical incidents and system health.

- Coordinate seamlessly across an onshore/offshore delivery model to ensure continuous coverage.

- Track, analyze, and report on core operations metrics, including SLA compliance, MTTR, and operational KPIs.

Required Technical Skills :

- Core GCP Services (Compute Engine, GKE, Cloud Logging, Cloud Monitoring, IAM).

- Experience with SRE toolsets, incident management workflows, and infrastructure monitoring.

- Strong understanding of ITIL processes, SLA tracking, and operational reporting.