Description :

Job Description :

Role Responsibilities :

- Analysing and providing BAU LO support for in scope applications and being accountable for the same.

- Service level agreement (SLA) adherences to incidents/requests/problem tickets.

- Coordinate with IAG business or lead for DR testing, Infrastracture/Software upgrade/patching in in-scopre environments, applications daily health check and remediation activities.

- Work on small compulsory changes impact analysis, coding, business verifications, promoting to prod and non-production environments.

- Work closely with IAG tech leads and IM for the project handover to BAU LO support team and document it.

- Work closely with integrated upstream and downstream systems for root cause analysis.

- In the event of P1/P2 incidents, participate in the major incident management (MIM) call and target to resolve issues within agreed SLA.

- Later, track the root cause analysis in the problem tasks for permanent fix, if any.

- Managing stakeholder communications.

- Coaching and mentoring of Wipro peers.

- Work closely with IAG leads for small change and tech debt prioriitization.

Key people you will be working with :

- IAG Application Manager, Tech leads, Iteration Managers.

Internal :

- Claims and Customer Communciations teams, colleagues across IAG, business representatives, customers & Wipro peers.

External :

- External service providers & vendors such as OpenText, FX Fuji Xerox, SMS Global, SmartComm.