ProNoesis - Technical Support Engineer - Privilege Access Management

Description :

We are looking for a skilled Technical Support Engineer PAM.

Location : Thrissur, Kerala (Onsite).

Experience : 2 to 5 years.

Product Exposure : Any PAM (Sectona preferred).

Responsibilities :

- Provide hands-on technical support for PAM products, especially Sectona (preferred).

- Take ownership of customer issues : troubleshooting, root cause analysis & resolution.

- Ensure a smooth and timely support experience both technically and interpersonally.

- Act as the primary liaison between the customer and internal teams.

- Document issues, collect product feedback, and contribute to internal knowledge bases.

- Share feedback with training/documentation teams to improve future issue handling.

Required Skills :

- 2 to 5 years of experience in technical support or product support roles.

- Experience with Privileged Access Management tools (Sectona preferred).

- Strong communication skills with a customer-first mindset.

- Ability to work independently and manage escalations effectively.