Project Manager - Infrastructure & Integrated Services

Description :

Experience : 10 - 15 Years

Location : Bangalore

Employment Type : Full-time

Job Summary :

This senior role requires the ability to strategize, architect, manage, and orchestrate end-to-end infrastructure programs, driving delivery excellence, customer satisfaction, and measurable business outcomes.

Flexibility to work in rotational shifts is mandatory, considering global delivery and customer engagement needs.

Key Responsibilities :

- Fully own and lead end-to-end delivery of infrastructure and integrated services programs (Datacenter, Networks, Compute, Storage, End-User Computing, ITSM/ITIL, Security Integration, etc.).

- Define transformation roadmaps, migration strategies, modernization paths, and operational improvement initiatives.

- Develop delivery governance models, execution approaches, project KPIs, and quality frameworks for global customers.

- Drive value-based outcomes with strong emphasis on delivery excellence, customer happiness, and operational stability.

Infrastructure Architecture & Technical Leadership :

- Datacenter and Cloud Infrastructure

- Hybrid/Multicloud Architecture

- Virtualization Platforms

- Network & Security Infrastructure

- IT Service Management & Integrated Operations

- Automation, Monitoring, and Observability

Review high-level designs, infrastructure blueprints, capacity plans, DR/BCP strategies, and operational models.

Enable modernization initiatives including cloud migration, infra automation, zero-touch operations, and platform integrations.

Consulting & Customer Engagement :

- Conduct assessments, workshops, discovery sessions, and solution presentations for senior stakeholders.

- Build strong customer relationships through proactive communication, risk mitigation, and value delivery.

- Ability to articulate complex infrastructure concepts through real-world examples and scenario-based explanations.

Complex Deal & Program Delivery :

- Clearly articulate prior experience managing critical transformation programsscope, challenges, resolutions, and outcomes.

- Lead commercial, technical, and delivery discussions simultaneously to ensure customer satisfaction and program success.

Enterprise Environment Expertise :

- Significant experience working within large, regulated enterprise setups with strong governance and compliance requirements.

- Handle interdependencies across multiple domains (Cloud, Security, Network, Platforms, Operations).

- Manage global distributed teams and navigate multi-vendor ecosystems effectively.

Project Management Excellence :

- Drive project governance, financial tracking, risk management, change controls, and compliance adherence.

- Lead multi-disciplinary engineering teams across geographies and domains.

- Present regular updates to customer leadership, steering committees, and internal management.

Required Skills & Qualifications :

Technical Skills :

- Datacenter technologies (VMware, Hyper-V, Storage, Backup, Compute)

- Enterprise Networks (LAN/WAN, SD-WAN, Firewalls, Load Balancers)

- Cloud Infrastructure (Azure/AWS/GCP Infra services, IAM, Networking, Monitoring)

- Infra Automation (Terraform, Ansible, PowerShell, Python)

- ITSM/ITIL processes and integrated service delivery

- Monitoring & Observability platforms

- Understanding of security controls, compliance frameworks, and enterprise operational models.

Project & Consulting Skills :

- Proven track record of leading multi-domain, enterprise infrastructure programs.

- Excellent stakeholder management, negotiation, and presentation skills.

- Ability to explain scenario-based situations clearly (e.g., outage management, migration failures, capacity issues, vendor escalations).

Certifications :

- PMP Certification is mandatory.

- ITIL, Cloud Architect, and Infra-related certifications (Cisco, VMware, Azure/AWS) are strong advantages.

Shift Flexibility :

- Must be open to working in rotational shifts based on customer/project requirements.

Soft Skills & Leadership :

- Strong communication and articulation skillsverbal, written, and executive-level.

- Customer-first mindset with strong sense of ownership.

- Ability to manage multi-disciplinary teams and build alignment across leadership groups.

- Confident in handling scenario-based discussions and explaining complex problem-solving approaches.

Clear Expectations :

- Customer-centric approach focused on proactive engagement and value delivery.

- Flexibility to work in shifts to meet global and multi-region delivery requirements.

- Ability to work across multiple GCC-supported domains, beyond infrastructure, if required.

- Must be senior enough to independently lead large, complex programs end-to-end.

- Strong articulation and scenario-explanation capabilities.

Why Join Us?

- Opportunity to lead major global infrastructure transformation programs.

- Exposure to multi-domain digital engineering, cloud, integrated services, and modernization initiatives.

- Strategic, high-impact senior role with visibility across leadership.

- Collaborative and innovation-driven work environment.