CGT Solutions is a technology-driven IT and IT Consulting company dedicated to helping businesses accelerate their digital transformation.

- With a strong focus on innovation, quality delivery, and customer success, we provide end-to-end technology solutions that enable organizations to scale and stay future-ready.

- We are hiring: Senior Cybersecurity Project Manager.

Role Responsibilities :

- Lead the end-to-end design and technical delivery of ServiceNow implementations across modules such as ITSM, GRC.

- Define and enforce coding standards, technical design patterns, and development best practices.

- Architect complex workflows, integrations, and customizations using Flow Designer, JavaScript, and REST/SOAP APIs.

- Provide technical oversight to a team of developers and ensure high-quality deliverables through reviews and mentorship.

- Translate business and functional requirements into robust technical solutions with scalability and maintainability in mind.

- Should be able to guide team during ServiceNow version upgrades.

- Coordinate with stakeholders, architects, and project managers to ensure successful delivery.

- Participate in solution governance, security reviews, and compliance initiatives.

- Develop and communicate a clear vision for the Service Now Product / Services & work-flows that are aligned to the overall HSBC & Cybersecurity Service Management vision, values and goals, and inspires and engages people to create an inclusive, high performing, customer-centered culture.

- Set goals/objectives, share best practice and manage, monitor, coach and develop leaders/team members and others to ensure that they maximize their performance, meet the required standards, and continuously develop their capabilities and experience.

- Lead and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and taking prompt action to address any activities and behaviors that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers.

Functional Knowledge & Skills :

- Expert experience in Service Now Product / application development.

- Demonstrated experience designing and implementing product strategy.

- Demonstrated experience designing and developing process-based solutions.

- Demonstrated experience building user case processes and workflows.

- Ability to transform Business Requirement into Business Process, End to End experience of ServiceNow -based application design and implementation.

- Well versed with class hierarchy, Updateset set hierarchy, data layer, flows, UI Action /policy, deployment, Integration, SOAP Service, implementation in ServiceNow.

- Development methodologies like SDLC, Safe AGILE, DevOps etc.

- Expert in operations management from design to implementation.

- 810 years of hands-on experience in ServiceNow development and lead roles.

- Deep understanding of the ServiceNow platform including custom application development and system integrations.

- Proficient in scripting (JavaScript, Glide), integration technologies (REST/SOAP), and Flow Designer.

- Experience managing ServiceNow upgrades and lifecycle activities.

- ServiceNow certifications: CSA (mandatory), CAD, and at least one advanced domain certification (e.g , ITSM, GRC).