About the job :

At Loyalty Juggernaut (LJI), were transforming customer loyalty through AI-powered SaaS. Our flagship platform, GRAVTY, enables leading global brands to build deeper customer relationships across industries like Airlines, Retail, Hospitality, Banking, Telecom, and more.

Highlights :

- 400M+ loyalty members supported globally

- Trusted by 100+ enterprise partners

- Three-time winner of Best Technology Innovation in Loyalty

Role Summary :

Were seeking an experienced Project Manager to lead end-to-end delivery of GRAVTY implementations for our enterprise clients.

Youll coordinate cross-functional Agile teams, ensure alignment with business goals, and drive consistent, high-quality delivery outcomes.

This is a hands-on role in a fast-paced environment, ideal for someone who thrives on collaboration, continuous improvement, and operational excellence.

Key Responsibilities :

Project Delivery :

- Own successful implementation of GRAVTY for client projects, delivering against scope, schedule, and budget.

- Ensure go-live readiness for new and enhanced implementations.

- Proactively manage stakeholder expectations, dependencies, and risks.

- Track delivery progress and team velocity to identify improvement opportunities.

Agile Team Leadership :

- Support 3 to 4 Agile teams in delivering value through well-executed sprints.

- Facilitate Agile ceremonies, maintain healthy backlogs, and drive sprint planning and reviews in collaboration with delivery teams.

- Promote Agile best practices and continuous team improvement.

- Track deliverables against program milestones and PI objectives.

Success Measures :

- Projects delivered on time, within scope and budget.

- Increased team velocity and estimation accuracy.

- Adoption of Agile best practices and improved team performance.

- Strong internal and external stakeholder satisfaction.

- Successful participation in PI planning and program-level coordination.

Must-Have Qualifications :

- 5 to 8 years experience in project management within IT or SaaS product environments

- Proven success managing Agile teams and enterprise implementations

- Strong skills in Jira, Confluence, and modern project delivery tools

- Excellent communication, stakeholder management, and cross-functional collaboration skills

Nice-to-Have :

- Expert-level proficiency in Jira, including admin customization, reporting, dashboards, and advanced configuration.

- Experience in the loyalty space

- Proven track-record for delivering successful outcomes

- Bachelors in Engineering or IT; MBA is a plus

Youre a Great Fit If You :

- Lead with empathy, clarity, and accountability

- Thrive in fast-paced, multi-stakeholder environments

- Are metrics-driven, process-minded, and improvement-oriented

- Excel at balancing delivery execution with stakeholder satisfaction