Project Manager

Job Description :

Key Responsibilities :

1. Project Planning & Execution :

- Define project scope, goals, deliverables, and success metrics in alignment with business objectives and product roadmap.

- Develop and maintain detailed project plans, schedules, and resource allocation documents.

- Track progress against milestones and report status updates to leadership and client stakeholders.

- Manage change requests, ensuring timely delivery within scope and budget.

- Implement agile methodologies and project tracking tools (e.g., Jira, Asana, Trello).

2. Cross-Functional Coordination :

- Collaborate with Product Managers, Engineering, QA, and UX/UI teams to clarify requirements and prioritize project tasks.

- Coordinate with banking and payment partners for API integrations, sandbox testing, certification, and compliance approvals.

- Act as the primary liaison for client onboarding, ensuring effective communication and expectation management.

- Facilitate cross-departmental syncs and maintain documentation across project phases.

3. Risk & Issue Management :

- Identify and assess project risks, dependencies, and potential roadblocks early.

- Develop and execute risk mitigation and contingency plans.

- Ensure compliance with regulatory frameworks and data security standards such as PCI DSS, SOC 2, and ISO 27001.

- Drive timely resolution of issues impacting delivery, coordinating with internal and external teams as needed.

4. Client Delivery & Relationship Management :

- Lead client-facing implementation projects from kickoff through UAT and go-live.

- Ensure seamless deployment and adoption of StavPay modules including invoice capture, approvals, payment center, and reporting.

- Gather client feedback and relay insights to product and engineering for continuous enhancement.

- Build strong, trust-based relationships with enterprise clients and maintain post-go-live support coordination.

5. Operational Excellence :

- Establish repeatable frameworks and best practices for implementation, release management, and quality assurance.

- Analyze project metrics, conduct retrospectives, and drive continuous improvement initiatives.

- Maintain documentation repositories and ensure process consistency across client engagements.

- Contribute to knowledge sharing, training, and process optimization initiatives within the PMO.

Qualifications & Experience :

- Bachelors Degree in Business Administration, Computer Science, Finance, or related field (Masters preferred).

- 5- 8 years of experience in project management or client delivery, preferably within FinTech, Banking, or Payments domains.

- Proven experience managing end-to-end implementation of payment solutions, ERP integrations, or digital platforms.

- Strong understanding of API integrations, compliance certifications (PCI, ISO, SOC), and payment gateway operations.

- Familiarity with project management tools (Jira, Asana, MS Project) and agile delivery frameworks. PMP, PRINCE2, or Agile/Scrum certification is a strong plus.

Skills & Competencies :

- Excellent project planning, organizational, and stakeholder management skills.

- Strong analytical and problem-solving mindset with the ability to handle ambiguity.

- Exceptional written and verbal communication for client and internal reporting.

- Ability to prioritize tasks, manage dependencies, and deliver within deadlines.

- Strong collaboration and negotiation skills to align cross-functional goals.

- High ownership and accountability to ensure client satisfaction and operational success