Description :

Job Title : Production Support Engineer

Experience : 6 + Years

Location : Chennai, Pune, Bangalore, Hyderabad, Mumbai & Vadodara

Timings : Full Time (As per company timings)

Notice Period : Immediate Joiner Only

Required Skills & Experience :

- 612 years of experience in Production Support or Application Support Engineering.

- Strong hands-on experience with :

1. .NET Framework/Core (C#, ASP.NET, Web API, MVC)

2. Azure Cloud Services App Services, Azure SQL, Azure Functions, Application Insights, and related components.

- Good understanding of US Healthcare domain concepts EHR, Claims, Enrollment, Eligibility, or Payment systems.

- Proven experience in application monitoring, incident management, and performance tuning.

- Experience with incident/ticketing tools such as ServiceNow, JIRA, or Remedy.

- Familiarity with SQL Server and ability to analyze queries and stored procedures.

- Strong analytical, troubleshooting, and problem-solving skills.

- Excellent communication and coordination skills to work effectively across global teams.

- Ability to work independently under pressure and manage multiple priorities.

Good-to-Have Skills :

- Exposure to Azure DevOps, PowerShell scripting, or automation tools for support tasks.

- Experience with monitoring tools like AppDynamics, Splunk, or Dynatrace.

- Knowledge of API integrations, microservices, and containerized deployments (Docker/Kubernetes).

- Experience in production support within regulated environments (HIPAA-compliant systems).