Description :

Product Support Engineer

Location : Bengaluru

Experience : 2+ years in a similar role

Type : Full-time

At Ringg AI, we are building the voice layer for businesses autonomous voice agents that talk to millions of customers every month across BFSI, healthcare, logistics, and more.

We are looking for a Product Support Engineer who lives at the intersection of users, product, business, and engineering. Youll be the person our customers trust when something breaks, feels confusing, or needs to evolve. Internally, youll be the one who translates real-world issues and requests into clean, actionable work for our product and tech teams.

If you enjoy talking to customers, digging into issues, debugging systems, and shipping quick fixes or internal tools this role is for you.

What youll do :

- Own customer issues end-to-end

- Talk directly to clients, understand their problems, ask the right follow-up questions.

- Diagnose whether its a product bug, a config gap, a data issue, or a misunderstanding.

- Drive issues to closure not just pass to engineering and forget.

- Debug and fix issues yourself where possible

- Reproduce and investigate issues using logs, dashboards, and product tools.

- Handle smaller fixes/config changes on your own (without waiting on engineering).

- For deeper product bugs, create clear tickets with context, steps, and impact and work with the right team to get them fixed.

- Gather and refine requirements

- Join client calls to capture requirements for new flows, dashboards, reports, or configurations.

- Translate business speak into crisp technical and product requirements.

- Work closely with product managers to prioritise what really moves the needle.

- Build and improve internal tooling

- Work on internal reporting tools and admin dashboards.

- Integrate dashboards with APIs and data sources.

- Write or extend simple APIs when needed for your use cases (with support from engineering when required).

- Be the voice of the user inside Ringg

- Bring recurring issues and friction points back to product and business teams.

- Suggest improvements in UX, flows, documentation, and internal processes.

- Help shape how we support, onboard and retain customers at scale.

Youre a good fit if you :

- Have 2-4 years of experience in a product support / technical support / customer engineering or similar role for a SaaS or tech product.

- Are comfortable being client-facing talking to users on calls, handling tough conversations calmly, and representing the company professionally.

- Have strong debugging instincts :

- You enjoy digging into issues with logs, dashboards and configs.

- You dont get scared by errors; you get curious.

- Are comfortable writing small Python scripts to automate checks, reports, and internal workflows.

- Can run basic SQL queries for data validation and troubleshooting.

- Are handy with Excel/Google Sheets for reporting, data analysis, and client deliverables.

- Have experience working with internal tools, admin panels, or reporting dashboards.

Have strong user empathy :

- You can put yourself in the customers shoes.

- You care about how the issue feels for them, not just how it looks in logs.

- Communicate clearly in English (and bonus if youre comfortable with Hindi or any other Indian language; many of our customers are multilingual).

- Are structured and organised you follow up, close loops, and dont let things slip.

Nice to have (not mandatory) :

Experience with :

- B2B SaaS products, especially in BFSI / healthcare / logistics / contact center / automation.

- Monitoring/logging tools (Grafana, Kibana, Cloud Logging, etc.).

- Previous experience in a startup or high-growth environment where priorities move fast.

- Exposure to voice, telephony, or conversational AI products.

How youll work at Ringg AI :

- You will work very closely with product, business, and engineering this is not a ticket factory support role.

- Youll see your feedback and fixes go live quickly and impact real conversations happening between enterprises and their customers.

- Youll get a front-row seat to how top fintechs, healthcare and logistics companies run their customer communication at scale.

If you like solving real user problems, enjoy technical debugging, and want to be at the heart of how a fast-growing AI product actually works in the wild, wed love to talk.