- Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations.

- Apply Agile software development practices for customizations to the platform and applications.

- Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators.

- Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable.

- Effectively manage and execute high level tasks assigned via 'stories.'

- Assists junior analysts through project(s) lifecycles.

- Manages work against an often-demanding timeline

- Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily

- System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

- Flexible and has the ability to manage multiple projects concurrently

- Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting

- Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)

- Understanding of Agile based approach to software development (SCRUM experience a plus)

- Ability to work remotely and largely unsupervised, and to deliver to written requirements

- Effective communication skills via verbal and non-verbal methods

- Strong attention to detail

- Problem solving ability.

Secondary Skills :

- Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)

- Understanding of the project delivery lifecycle and processes

- Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff

- Consultative and analytical approach

- Real world exposure to cloud technologies and S-a-a-S

- Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.