Roles and Responsibilities :

- Manages MEDITECH/enterprise system applications in the areas of ongoing user support/training, dictionary, maintenance, system enhancements, problem analysis, resolution and troubleshooting.

- Providing Support and Maintenance of US Hospitals.

- Effectively Interact with Customers on Call/emails/ chat to rectify issues based on severity.

- Build and maintain client relationships.

- Monitoring the Alerts and Background Jobs in the client

- User access requests related to work.

- Working as clinical & revenue cycle on the Meditech Application

- Running processes related to both the Client-Server and Magic version

- Works with vendors and other IT staff to coordinate hardware installation, maintain and oversee changes, corrections, enhancement to the Clinical Systems.

- Acts as a liaison for Departments for Clinical System issues.

- Ability to work in a fast paced, collaborative environment and handle multiple concurrent projects.

- Strengths include Excellent Analytical and Problem-Solving skills, Root cause analysis, Ability to learn and adapt quickly to new technology and process,

Good oral & written comm. skills :

- Industry Domain US Healthcare

- Ticketing tool used Opas , BMC Remedy , Salesforce , RTMS , service Now and Sysaid

- Modules Admissions, BAR, AP, Pharmacy, MIS, LAB, Order Entry.

Meditech application has the following modules

- Patient Admission. (In-Patient & Out-Patient).

- PCS.

- Pharmacy.

- LAB.

- OE.

- B/AR.