Presales ServiceNow Engineer - ITSM Module

Description:

- Managing multiple Client projects for Presales, delivering ServiceNow Enhancement & Run Support

- Supporting the sales effort with product customer requirements gathering, demonstrations, and product configuration for proof of concepts.

- Participating in marketing events such as user conferences, trade shows, analyst demonstrations, and webinars.

- Conveying value to address customers' business issues and translating technical capabilities into benefits.

- Collaborating with clients to understand business challenges, technical requirements, and desired outcomes.

- Developing solutions and responses aligned with sales strategy and working jointly with bid teams and other interdependent Service Lines

- Work closely with Transition team from the inception of the project and move into a stable delivery state

- Accountable for team performance and client satisfaction, as measured against the service level agreement and project initiatives.

- Identify and engage stakeholders. Capture and confirm client expectations. Assess client investment level.

- Plans and manages team/sub team structures and resource levels to support contract and business needs.

- Ensures project Service Levels are met, guides project leads to identify trends and also have daily/weekly reviews with them

- Maintain overall project and team budget and works very closely with CFM team to manage resource forecast and P&L to be able to stay within budget

- Digital Transformation, Strategic Account Management, and Global IT Services.

- Expertise in ServiceNow, Stakeholder Management, and Business Development

- Actively engaged in solution review for any new proposal

- Conducts weekly/monthly governance with internal & client stakeholders

- Evaluates and provides mentoring/guidance to direct reports.

- Manages morale, retention, and career development across all team members.

- Implementation of team processes.