Job Title : Presales Lead

Location : Baner, Pune (Work from Office)

Experience : 2 to 5 years

Job Type : Full-time

About the Role :

Are you passionate about crafting solutions that win deals? We're looking for a dynamic Presales Lead who can bridge the gap between client needs and technical solutions, combining technical know-how with business acumen. You'll work closely with our sales and delivery teams to shape impactful proposals and drive successful client engagements.

Key Responsibilities :

- Collaborate with sales teams to understand client requirements and tailor solution presentations accordingly.

- Translate business challenges into technical solutions using ITSM platforms such as ServiceNow, BMC, Ivanti, Freshworks, or similar.

- Participate in presales activities including solutioning, presentations, proposal creation, and client workshops.

- Support technical assessments, scoping discussions, and effort estimations for ITSM solutions.

- Conduct product demonstrations, Proof of Concepts (POCs), and respond to RFPs/RFIs.

- Work with cross-functional teams to ensure smooth transition from presales to project execution.

Key Requirements :

- Hands-on experience in ServiceNow (implementation, upgrade, or migration projects).

- Exposure to ITSM platforms such as BMC, Ivanti, or Freshworks is a strong advantage.

- Strong understanding of ITSM domain and enterprise service management.

- Excellent communication, stakeholder management, and presentation skills.

- Ability to articulate complex solutions to both technical and non-technical stakeholders.

- Proven track record of contributing to successful presales engagements.