Praval - ServiceNow Platform Architect - ITSM/ITOM Module

ServiceNow Platform Architect

Work Location : Hyderabad

Exp : 5-10 years

Company Overview :

Praval is an IT services Organization, dedicated to helping customers optimize their operations and achieve their business goals. We specialize in leveraging the ServiceNow platform to deliver efficient and effective support solutions to our clients.

Position Overview :

We are seeking a talented and experienced ServiceNow Platform Architect to lead the design, development, and implementation of our ServiceNow platform. The ideal candidate will possess a deep understanding of ServiceNow capabilities and best practices, along with proven experience architecting complex solutions that align with business objectives.

Key Responsibilities :

- Collaborate with stakeholders to understand business requirements and translate them into scalable and sustainable ServiceNow solutions.

- Define and enforce ServiceNow governance standards, including architecture principles, design patterns, and development guidelines.

- Evaluate existing processes and systems to identify opportunities for automation, optimization, and integration within the ServiceNow platform.

- Develop technical roadmaps and solution architectures to support the long-term evolution of the ServiceNow platform.

- Provide technical leadership and mentorship to ServiceNow developers, administrators, and other team members.

- Stay current with ServiceNow releases, features, and functionality, assessing their potential impact and value to the organization.

- Lead proof-of-concept initiatives and prototype new solutions to demonstrate the feasibility and value of proposed ServiceNow enhancements.

- Collaborate with cross-functional teams to integrate ServiceNow with other enterprise systems and platforms.

Qualifications :

- 5+ years of experience architecting and implementing ServiceNow solutions, including ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications.

- Expert-level knowledge of ServiceNow platform capabilities, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).

- Proven experience designing and implementing complex ServiceNow workflows, integrations, and custom applications.

- Strong understanding of enterprise architecture principles, including integration patterns, security frameworks, and scalability requirements.

- Excellent communication and stakeholder management skills, with the ability to effectively convey technical concepts to non-technical audiences.

- Strong leadership skills and ability to lead cross-functional teams in a fast-paced, dynamic environment.

- ServiceNow Certified Application Developer (CAD), Certified Implementation Engineer (CIE), or other relevant certifications are a plus.

Benefits :

Praval offers a competitive salary, comprehensive benefits package, and opportunities for professional development and career growth.