Practice Head - Robotic Process Automation

The Practice Head RPA will be responsible for building, managing, and growing the organizations RPA practice, driving automation strategy, overseeing delivery, and ensuring client success. This role requires a blend of technical expertise, business acumen, leadership skills, and strong stakeholder management to scale automation initiatives across industries.

Key Responsibilities

- Strategic Leadership

- Define and execute the RPA practice vision, roadmap, and go-to-market strategy.

- Identify automation opportunities across industries and verticals.

- Establish RPA governance, best practices, and standard operating procedures.

- Practice Development

- Build and lead a high-performing RPA team including developers, solution architects, and business analysts.

- Create training programs to continuously upskill team members in RPA tools (UiPath, Automation Anywhere, Blue Prism, etc.) and related technologies.

- Develop partnerships with RPA vendors and technology partners.

- Delivery & Execution

- Oversee end-to-end RPA project delivery from discovery and design to deployment and support.

- Ensure RPA solutions meet performance, scalability, and security requirements.

- Drive continuous improvement in automation frameworks and methodologies.

- Business Growth & Client Engagement :

- Support sales teams with pre-sales activities, proposals, and client presentations.

- Build relationships with key clients to identify new opportunities and ensure satisfaction.

- Meet practice revenue and profitability targets.

Required Qualifications :

- Bachelors or Masters degree in Computer Science, Engineering, or related field.

- 18+ years of experience in IT, with at least 8-10 years in RPA and Intelligent Automation.

- Proven leadership experience managing multi-disciplinary automation teams.

- Strong knowledge of RPA platforms (UiPath, Automation Anywhere, Blue Prism).

- Understanding of AI/ML, OCR, process mining, and intelligent document processing is an advantage.

- Strong business acumen and ability to translate technology into business outcomes.

Key Skills :

- Leadership & People Management Inspire and grow a cross-functional team.

- Strategic Thinking Ability to align RPA initiatives with organizational goals.

- Technical Expertise Deep understanding of automation technologies and integration approaches.

- Client Management Strong communication, negotiation, and relationship-building skills.

- Analytical Skills Process optimization, ROI calculation, and problem-solving.

Performance Indicators (KPIs) :

- Growth in RPA practice revenue and client base.

- Number of successful automation deployments.

- Client satisfaction scores (CSAT/NPS).

- Reduction in process cycle times and operational costs for clients.

- Team capability maturity and retention rates.