Power BI Administrator - Snowflake DB

Position Name - Power BI Admin-L2 Support

Location - Bangalore/Hyderabad

Notice Period - Immediate

Job Summary :

We are seeking a highly experienced Senior L2 Support Engineer to provide advanced administrative and developer-level support for enterprise-scale Power BI and Snowflake platforms. This role involves proacti... As a senior member of the L2 support team, you will mentor junior engineers, handle complex incidents, drive RCA, and enforce platform standards, governance, and performance best practices.

Key Responsibilities :

Power BI Administration & Developer Support :

- Manage Power BI tenant settings, workspaces, capacities, and deployment pipelines.

- Troubleshoot complex issues related to dataset refresh failures, DAX performance, gateway configuration, and RLS.

- Provide support for embedding, API usage, and service principal-based authentication.

- Work with report developers on optimization, governance, naming conventions, and reusability of datasets.

- Perform root cause analysis for recurring issues and recommend preventive measures.

- Ensure compliance with organizational policies for security, access, and audit.

Snowflake Administration & Developer Support :

- Manage Snowflake accounts : roles, user provisioning, RBAC, storage, and credit usage monitoring.

- Resolve complex SQL, performance, and metadata issues related to virtual warehouses, schemas, and views.

- Support data engineering and BI teams in optimizing data pipelines and transformations.

- Troubleshoot issues with third-party integrations (Power BI, ADF, DBT, Informatica, etc.).

- Maintain and optimize compute resource configurations and monitor query behavior.

- Review and implement changes for platform upgrades, patching, and environment stability.

Cross-Platform & Operational Support :

- Lead resolution of high-priority incidents escalated from L1 and junior L2 engineers through ServiceNow or JIRA.

- Manage service requests, incident tickets, change requests, and knowledge base articles.

- Work closely with infrastructure, security, and development teams to resolve issues and deploy enhancements.

- Monitor SLAs, generate platform health reports, and implement automation to reduce manual efforts.

- Participate in DR testing, backup strategies, and cloud resource optimization initiatives.

Required Skills :

- 5-8 years of experience supporting Power BI and Snowflake in enterprise environments.

- In-depth knowledge of Power BI (Service, Desktop, Gateways, DAX, Power Query, deployment pipelines).

- Advanced SQL skills and understanding of Snowflake architecture, performance tuning, and security models.

- Strong experience in troubleshooting access issues, query optimization, and integration problems.

- Hands-on experience with ServiceNow or other ITSM tools and knowledge of ITIL processes.

- Excellent problem-solving and analytical skills, with strong communication and documentation capabilities.