Description :

We are looking for a proactive and technically skilled Platform Support Engineer to support and maintain cloud-based applications and microservices platforms. The ideal candidate should have working knowledge of cloud technologies, DevOps concepts, Java-based microservices, and database fundamentals to ensure smooth platform operations and issue resolution.

Key Responsibilities :

- Provide production and platform support for cloud-hosted applications and microservices.

- Monitor system performance, troubleshoot incidents, and ensure platform availability and stability.

- Support Java-based microservices by analyzing logs, identifying issues, and coordinating fixes with development teams.

- Work with cloud platforms such as AWS and understand core cloud infrastructure concepts.

- Collaborate with DevOps teams on CI/CD pipelines, deployments, monitoring, and automation activities.

- Execute basic SQL queries and support database-related troubleshooting and validation tasks.

- Participate in incident management, root cause analysis (RCA), and problem resolution processes.

- Maintain technical documentation, support procedures, and operational guidelines.

Required Skills :

- Working knowledge of cloud platforms such as AWS.

- Understanding of DevOps concepts, CI/CD, deployment, and monitoring tools.

- Basic to intermediate Java knowledge for supporting Java microservices.

- Good understanding of databases, SQL queries, and basic data concepts.

- Familiarity with Linux/Unix environments and troubleshooting.

- Strong analytical and problem-solving skills.

- Good communication and collaboration abilities.

Preferred Skills :

- Exposure to containerization technologies like Docker/Kubernetes.

- Knowledge of monitoring tools such as Splunk, Grafana, Prometheus, or CloudWatch.

- Experience in application support or production support environments.