Pinnacle Teleservices - L1 Network Support Engineer - CompTIA Security

Description :

About the Role :

We are seeking a skilled Network Support Engineer to monitor, maintain, and support our LAN/WAN, Wi-Fi, and VPN infrastructure. The ideal candidate will ensure smooth network operations, promptly troubleshoot issues, and escalate complex problems to Level 2 support when necessary.

Key Responsibilities :

- Proactively monitor network devices including routers, switches, firewalls, and Wi-Fi access points.

- Troubleshoot LAN/WAN, VPN, and connectivity issues to ensure minimal downtime.

- Configure VLANs, ports, IP addresses, and related network settings.

- Maintain and update network diagrams, asset inventories, and documentation.

- Support implementation of network changes and upgrades in coordination with the IT team.

- Escalate unresolved issues to L2/L3 teams while ensuring proper handover and documentation.

Required Skills :

- Strong knowledge of Cisco and/or Fortinet networking devices.

- Hands-on experience with VLANs, DHCP/DNS, VPN, and network monitoring tools.

- Good understanding of basic routing, switching, and firewall concepts.

- Excellent troubleshooting and problem-solving abilities.

Preferred Certifications :

- CCNA, Network+, or Fortinet NSE 13 certifications.

Preferred Qualifications :

- Diploma or Bachelors degree in Information Technology, Computer Science, or a related field.

- Additional certifications such as CompTIA A+, CCNA, or MCSA are a plus.

- 35 years of experience in IT support, system administration, or network administration roles.