- Lead SAP program and project deliveries - including rollouts, migrations, carve-outs, and upgrades - ensuring on-time, on-budget, and quality outcomes.

- Manage full delivery lifecycle : requirements, design, build, testing, deployment, and hypercare.

- Drive project governance, risk management, issue resolution, and change control.

- Oversee managed service vendors, ensuring SLA adherence and continuous improvement.

Transformation Leadership :

- Drive digital and process transformation within SAP and integrated applications (e.g., Salesforce, ServiceMax, CPQ, Boomi, MDM).

- Define and execute SAP roadmap aligning with business transformation goals - covering cloud migration, automation, analytics, and user experience improvements.

- Partner with business and functional leaders to identify and deliver value-added SAP enhancements.

- Champion adoption of emerging SAP technologies (S/4HANA, BTP, Fiori, AI/ML-enabled tools).

Governance & Operations :

- Establish delivery frameworks and PMO standards across SAP initiatives.

- Define KPIs, operational dashboards, and health checks for proactive service management.

- Collaborate with IT Operations and Run IT teams to ensure seamless transition from projects to steady-state support.

- Manage internal and partner capacity, ensuring optimal utilization and skill mix.

Stakeholder & Team Leadership :

- Build and lead a high-performing SAP team, including internal staff and external partners.

- Serve as primary liaison between IT and business for SAP-related initiatives.

- Drive communication, alignment, and accountability across regions and functions.

Financials & Compliance :

- Own SAP project budgets, forecasts, and cost optimization initiatives.

- Ensure compliance with audit, cybersecurity, and data governance standards.

- Manage vendor contracts and performance reviews.