- Diagnose and resolve performance issues across applications, databases and infrastructure.

- Assess hardware requirements and recommend optimal configurations.

- Conduct performance testing to validate scalability, reliability and responsiveness of applications in production and pre-production environments.

- Provide post-production support including monitoring, troubleshooting and optimizing system performance in live environments.

- Optimize and monitor Linux-based systems.

- Create and maintain dashboards in Grafana for Infra and application observability.

- Troubleshoot Kubernetes workloads in production environments.

- Monitor and analyze performance metrics for AWS RDS, EC2 instances and pods.

- Tune JVM performance, including memory management and garbage collection.

- Optimize RDS performance using AWS Performance Insights and CloudWatch.

Skill Development & Technology Learning (~10%) :

- Stay up to date with advancements in cloud-native observability, AWS services, and performance engineering.

- Explore emerging tools in monitoring, log analytics, and cloud automation.

- Participate in internal knowledge-sharing sessions, tech talks, or brown-bag sessions.

- Analyze real-time incidents to enhance knowledge of infrastructure behavior, and system performance characteristics.

Collaboration & Innovation (10% of role) :

- Collaborate with operations, internal teams to proactively address performance bottlenecks.

- Engage in post-incident reviews to identify root causes and recommend preventive measures.

Who You Are :

You are a highly driven technical customer facing professional who possesses initiative, a positive and resourceful mindset, and the ability to learn quickly and adapt to change.

You are an organized self-starter with tenacity, drive, and enjoys working in a collaborative fast-paced environment to ensure swift resolution of issues and an exceptional customer experience.

You are deeply commitment to quality, as well as demonstrate creative troubleshooting skills.

What You've Accomplished :

Preferred Qualifications :

- Bachelors degree in computer science, Information Technology, or related technical discipline.

- 57 years of professional experience in infrastructure, cloud, or performance engineering roles.

- Minimum 4+ years of hands-on experience with AWS services (EC2, RDS, EKS, CloudWatch, IAM, VPC).

- AWS Certified Solutions Architect Associate (mandatory).

- Experience with performance benchmarking, capacity planning, and tuning in cloud environments is a plus.

- Strong experience managing and optimizing Linux-based systems.

- Fundamental understanding of Kubernetes architecture, deployments, scaling, troubleshooting experience is a plus.

- Fundamental understanding of JVM internals, garbage collection tuning, and memory management.

- Understanding of TCP/IP, DNS, load balancing, VPNs, and firewalls (covered under AWS Solutions Architect certification).

- Ability to automate tasks using Shell, Python, or other scripting languages.

- Strong verbal and written communication skills to work with cross-functional teams and document technical processes.

- Ability to analyze complex problems, identify root causes, and recommend effective solutions.

Additional Preferred Qualifications :

- Knowledge of GCP.

- Knowledge of J2EE architecture and application servers (Websphere, Weblogic, Tomcat, or JBOSS).

- Knowledge of database administration (Oracle, Postgres).

- Knowledge and experience with Javascript, SQL, and CSS/HTML.

- Knowledge of Communication protocols and technologies (SOAP, MQ, JMS).

Pega Offers You :

- Gartner Analyst acclaimed technology leadership across our categories of products.

- Continuous learning and development opportunities.

- An innovative, inclusive, agile, flexible, and fun work environment.

- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company.