What You'll Do At Pega :

- Design and develop observability solutions for Pega Cloud hosted applications.

- Responsible for Micro services monitoring used in Pega Cloud services.

- Enable observability monitoring capabilities metric collections, logging and APM (tracing) with applications hosted in Pega Cloud service.

- Be familiar with Open telemetry standards for distributed tracing, open metric collection.

- Define KPIs, SLI, SLO and SLAs for micro services.

- Manage and maintain monitoring Pega tools and technologies.

- Responsible for correlation of Pega Infrastructure and Application metrics, error codes and logs; end-to-end monitoring from Customer request, load balancer, backend services (tomcat, java application, database, ping, network, etc.); and synthetic monitoring (simulation of customer request end-to-end).

- Work with Engineering (Pega product/ Cloud engineering) towards achieving the common goal of availability monitoring, performance monitoring, application monitoring and enabling correlation between infrastructure and application/services/technologies.

- Work on automation and proactively build Pega solutions with team to enhance the current process.

- Provide feedback on bugs and customer experience enhancements.

- Operate, administer and automate solutions on Pega Cloud Stack.

- Responsible for problem discovery, analysis, and resolution.

- Use world class Pega cloud infrastructure and management technologies.

Who You Are :

- Passionate about cloud technologies and well versed with Observability tools such as Grafana Cloud, Prometheus, New Relic etc along with AWS core concepts and services.

- Have knowledge with infrastructure-as-code delivery model.

- Having hands on DevOps, continuous integration and development (CI/CD) tools & Jenkins.

- Managing the development of deliverables into production environments.

- Strong analytical and problem-solving skills.

- Excellent communication and teamwork skills.

- 4+ years of relevant experience.

What You've Accomplished :

Required Qualification :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 4+ years of experience in cloud technologies (AWS).

- Experience with infrastructure-as-code tools & Delivery model.

- Knowledge in any one of the Observability tools like Grafana, Prometheus etc,.

- Exposure to any of the programming languages or scripting languages (Preferred Python).

- Exposure to Kubernetes, Docker, Ansible, Terraform.

- Excellent communication and teamwork skills.

Desired Qualification :

- Having hands on DevOps, continuous integration and development (CI/CD) tools & Jenkins.

- Any cloud certification (AWS, GCP or AZURE).

- Experience with agile methodologies.

- Good with troubleshooting and RCA using monitoring data and log analysis.

Pega Offers You :

- Gartner Analyst acclaimed technology leadership across our categories of products.

- Continuous learning and development opportunities.

- An innovative, inclusive, agile, flexible, and fun work environment.

- Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company.