Pega Decisioning Consultant

Description :

Job Title : Pega Decisioning Consultant (PCDC)

Locations : Bangalore & Chennai

Job Description :

We are seeking a Pega Decisioning Consultant with hands-on experience in Pega Customer Decision Hub (CDH) to design and implement intelligent decisioning solutions. The ideal candidate will be responsible for building real-time decisioning strategies, next-best-action (NBA) frameworks, and customer engagement journeys leveraging Pega CDH capabilities.

Key Responsibilities :

- Design, configure, and implement Pega CDH solutions to support customer engagement and personalization initiatives.

- Develop and manage Next-Best-Action (NBA) and Next-Best-Offer (NBO) strategies.

- Work with business teams to understand requirements and translate them into decisioning logic and strategies.

- Configure decisioning components such as propositions, engagement policies, predictive models, and adaptive models.

- Integrate Pega CDH with external data sources and channels (web, mobile, CRM, etc.).

- Collaborate with architecture and development teams to ensure scalable and high-performance decisioning solutions.

- Support unit testing, system integration testing, and production deployments.

- Troubleshoot and optimize decisioning workflows and performance

Required Skills & Qualifications :

- Proven experience in Pega Customer Decision Hub (CDH) development and configuration.

- Certifications required : CSA, CSSA, CPDC

- Certification should be done 2018 to 2022

- Pega CSSA Certification and Pega Decisioning Consultant(CDH)

- Experience in Pega CDH 8.X or higher versions, NBAD framework

- Strong understanding of Pega BPM tools, rule creation, and case management.

- Expertise in system integration techniques and managing complex software configurations.

- Solid problem-solving skills with a detail-oriented approach.

- Experience working in Agile environments and familiarity with the full SDLC.

Preferred :

- Pega certification or equivalent credentials in BPM solutions.

- Experience integrating Pega applications with other enterprise systems and CRM platforms.

Benefits & Culture Highlights :

- Opportunity to work on transformative technologies in a collaborative, on-site environment.

- Supportive culture that values continuous learning, professional growth, and innovation.

- Competitive compensation and benefits with clear career progression paths.