Pega CDH Lead

Location : India (Bangalore / Hyderabad / Pune / Chennai)

Experience : 10+ years (with minimum 4+ years in Pega CDH)

Key Responsibilities :

- Lead end-to-end implementation and delivery of Pega CDH solutions.

- Partner with business stakeholders to translate customer engagement strategies into technical designs.

- Provide technical leadership to development teams, ensuring adherence to Pega best practices.

- Collaborate with cross-functional teams (Data, Marketing, Cloud, Integration) to enable real-time personalization and omni-channel orchestration.

- Ensure robust governance, compliance, and performance tuning of Pega CDH applications.

- Mentor, coach, and upskill junior engineers and decisioning consultants.

- Drive innovation and continuous improvement in customer engagement capabilities using advanced Pega CDH features.

Required Skills & Experience :

- Bachelors/Masters degree in Computer Science, Engineering, or related field.

- 10+ years of IT experience with at least 4+ years in Pega CDH.

- Strong expertise in :

1. Pega CDH (Customer Decision Hub) and Next-Best-Action design.

2. Decision Strategies, Adaptive Models, Predictive Analytics.

3. NBA Designer, Customer Profile Designer, and Engagement Policy design.

4. Omni-channel integration (Web, Mobile, Email, Contact Center).

- Proven experience leading large-scale Pega CDH implementations.

- Strong knowledge of Pega Platform (v8.x and above) and Pega design principles.

- Hands-on experience with cloud deployment (GCP/AWS/Azure) is a plus.

- Pega certifications such as CSA, CSSA, PCDC, or Decisioning Consultant strongly preferred.